District Manager - Wireless

Summary

The Wireless District Manager provides leadership for the sales/marketing/operating functions for the Wireless Center Stores at all company locations.  This includes the hiring/staffing, training, development, and overall supervision of Wireless Managers to maximize the stores profitability by building and maintaining a strong loyal Guest base within company policies.  The District Manager will build and maintain a strong, dynamic leadership team by communicating a clear vision and give direction on sales, marketing, personnel, financial/P&L, operational, accounting, and site appearance issues. Assures that each location meets or exceeds its budget and the profit centers are maintained to the company’s standards. They will serve as an example and foster an environment that reflects the company’s mission, vision, and values.

Duties and Responsibilities

• Implements company safety programs. Ensures that programs are in place and properly executed to ensure the safety of our Guests and Team Members alike.
• Jointly select and retain talent based on business needs to achieve district goals effectively.
• Develop and implement sales tools and initiatives to support growth and customer satisfaction.
• Coaches all Wireless Managers to comply with the wage schedule/review schedule for all Team Members according to company policy. Conducts/Reviews management team quarterly and annual appraisals.
• Show, teach, and coach sales teams on various aspects of sales, including techniques, products, promotions, procedures, and guest experience.
• Provides leadership to Wireless Managers to promote Team Member recognition and the development of the profit center staff.
• Develop and implement sales tools and initiatives to support growth and customer satisfaction.
• Reviews all guest complaints and ensures they are handled appropriately and promptly. Personally, contacts guests when appropriate.
• Ensure store employees meet and exceed TA and Verizon defined monthly sales and operational metrics.
• Own Verizon kiosk success jointly with the wireless manager, addressing employees' work-related needs, leadership, staffing, scheduling, labor controls, marketing, and loss prevention.
• Engage in business operations including budgeting, forecasting, analyzing sales data, and providing sales reports. With help from Verizon vendor, review data in PowerBI and SAP.
• Accountable for the total financial function of the profit centers to maximize the profitability in all sales areas. Monitor expenses vs. budget. Coaches Wireless Managers to perform various monthly audits to ensure that mandated control and security procedures are followed and make operational adjustments where needed.
• Completes monthly reconciliation with Verizon vendor TREC program for district.
• Maintains a high awareness of competitive practices and prices that could have an impact on our business and keeps the appropriate people updated. Offers recommendations when appropriate.
• Engage in sales strategy development to ensure our Verizon products and services are effectively showcased throughout the kiosks.
• Coaches Wireless Managers to gain an ongoing commitment by all employees to company guidelines for proper inventory levels, cash on hand, product pricing, and product mix in daily operations. At random, verifies compliance (i.e. by performing inventory counts, cash draw inspections, safe control measures and reconciling all differences.)
• Takes the leadership role in the commitment to all company marketing and operation programs to meet budgets and EBITDAR targets and Verizon vendor scorecard objectives.
• Offers essential guidance to each Wireless Manager during site visits, ensuring proper execution of operational procedures, reviewing personal and operational records for accuracy, conducting sales/scorecard reviews, and ensuring availability of all company-wide marketing programs to cater to customer needs.
• Coaches Wireless Managers to develop action plans, as needed, with their management team to grow sales and margins, control expenses and inventories. Review the plans and coach them to maximize their efforts.
• Jointly selects with the Wireless Director personal development targets.
• Takes steps to achieve personal development targets with a timeline.
• Other duties as assigned.