Rental coordinator

Our client, a leading forklift dealership in the Baltimore area, is seeking a Rental Coordinator to join their team. The Rental Coordinator's primary responsibility is to identify specific needs of existing or potential customers (internal and external) and provide solutions that ensure profitability through total customer satisfaction, as defined by the customer.

JOB RESPONSIBILITIES :

RENTAL :

• Answer rental calls and assist customers with their specific needs, closing deals, scheduling and assigning hauling equipment if requested.
• Set up rental documents, billing, invoicing and open all rental service work orders.
• Monitor rental planned maintenance (PM), overtime billing and abuse billing.
• Serve as the point of contact for vendors and internal personnel for all rental and hauling equipment needs. Perform best in class customer service to ensure needs are met.
• Assist the salespeople and technicians with rental orders and services.
• Maintain filing and keeping all files up to date.
• Perform various other duties as assigned and required.

HAULING :

• Schedule the daily hauling runs and provide assistance to the hauling drivers.
• Process hauling logs, invoicing, billing and maintain filing.
• Maintain delivery truck maintenance records, schedule PM's and inspections accordingly.
• Generate monthly IFTA reports.
• Perform various other duties as assigned and required.
• Assist each member of the rental team and assist the hauling drivers.

Last updated : 2024-03-26