CUSTOMER SERVICE I

We Are Hiring!

At Riverside, everyday brings new and exciting challenges. You can expect an interesting environment where you’re part of making sure our organization is running optimally and safely, helping keep the community healthy. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to succeed in our close-knit, safety-focused culture working together as a team. The careers we offer are meaningful because the work we do matters. Join us!

FTE: 1.000000

Shift: Days

Location: Hoover

Summary:

• High school graduate or equivalent
• Excellent guest relation skills including verbal and written
• I nsurance backgroun d
• Ability to work independently
• Collection experience
• Medical terminology preferred
  

License or Certification Requirements:

• HFMA Credentialed Revenue Cycle Representative, preferred
  

Responsibilities:

• Respond to a high volume of patient calls daily providing timely resolution of billing matters by using active listening skills and thoroughly investigating the account history and transactions.
• Effectively communicate complex health insurance billing requirements such as out of network coverage, billing limitations, non-covered charges, co-insurance and deductible provisions, late charge policies, procedure or lifetime max benefits, explanation of benefits and electronic remittance advises.
• Identify correspondences that need to be worked as a STAT request and forward to appropriate Customer Service II representative to be completed.
• Effective communication of Riverside's collection at time of service policy and the identification of patients with financial needs.
• Cover the cashier office for scheduled days off as well as any unplanned absence of the cashier.
• Collects payments for various facility departments, prepares appropriate documentation to record the transaction or receipt of payment, count money or change and verifies amounts to reconcile and balance cash drawers at the end of the day.
• Accurate and timely posting of all incoming correspondence and mail returns.
• Accurately and timely posting of all payments .
• Assist All beneficiaries and/or their agents comprehend provider bills, and correspondence from providers.
• Comprehensive understanding and delivery of Riverside's charity care and collection practices.
• Knowledge and efficient use of resources available to assist with various types of telephone inquiries (i.e., charge problems, patient complaints, marketing campaigns, etc.)
• Manage incoming telephone lines and/or walk-in customers, performing financial counseling and/or collection at time of service.
  

Riverside Healthcare is revolutionizing care using leading-edge technology to diagnose and treat patients. We are ranked top in the nation for performance in neurosurgery, orthopedics, and heart surgery and have also been named one of the nation's 100 Top Hospitals by Truven Health Analytics seven times. Riverside is nationally recognized for our specialty programs in obstetrics, trauma, oncology, rehabilitation, geriatrics, occupational health, psychiatric services, and treatment of alcohol and chemical dependency, as well as patient safety. We combine innovation and convenience at state-of-the-art facilities located in communities throughout the greater Kankakee area.

Riverside Medical Center proves that truly progressive medicine is being delivered in Chicago's southwest suburbs and East Central Illinois. Join a team that is not only concerned with providing the best care possible but also with offering a work environment of advancement and growth. Riverside is a place that embraces a culture where opinions count and dedications is respected, where superior performance is rewarded with competitive salaries and excellent benefits.

Other information:

Exposure/Sensory Requirements:

Exposure to:
Chemicals: None
Video Display Terminals: Extreme
Blood and Body Fluids: None
TB or Airborne Pathogens: None.

Sensory requirements (speech, vision, smell, hearing, touch):
Speech: Needed for presentations/training, telephone communication, facilitate meetings.
Vision: Needed to read memos and literature.
Smell: N/A
Hearing: Needed for telephone communications, meetings, and listening to employee concerns.
Touch: Need to write, do computer entry, filing.

Activity/Lifting Requirements:

Average Hours per Week: 40

Shift: Days

Percentage of time during the normal workday the employee is required to:
Sit: 85%
Twist: 0%
Stand: 5%
Crawl: 0%
Walk: 5%
Kneel: 0%
Lift: 2%
Drive: 0%
Squat: 1%
Climb: 0%
Bend: 1%
Reach above shoulders: 1%

The weight required to be lifted each normal workday according to the continuum described below:
Up to 10 lbs: Occasionally
Up to 20 lbs: Occasionally
Up to 35 lbs: Not Required
Up to 50 lbs: Not Required
Up to 75 lbs: Not Required
Up to 100 lbs: Not Required
Over 100 lbs: Not Required

Describe and explain the lifting and carrying requirements. (Example: the distance material is carried; how high material is lifted, etc.):
Lifting is not usually required.

Maximum consecutive time (minutes) during the normal workday for each activity:
Sit: 408
Twist: 0
Stand: 24
Crawl: 0
Walk: 24
Kneel:0
Lift: 9
Drive: 0
Squat: 8
Climb: 0
Bend: 8
Reach above shoulders: 4

Repetitive use of hands (Frequency indicated):
Simple grasp up to 10 lbs. Normal weight: 5-10# frequent
Pushing & pulling Normal weight: <50#>
Fine Manipulation: Terminal entry, calculator.

Repetitive use of foot or feet in operating machine control: None

Environmental Factors (Time Spent) :
Inside hours: 40
Outside hours : 0

Temperature: Normal Range
Lighting: Average
Noise levels: Average
Humidity: Normal Range
Atmosphere: Dust & Poor Ventilation

Special Hazards :
Protective Clothing Required: None