Customer Service Representative

Summary:

Riverstone Bank is seeking an individual for a full-time, customer service representative position. This position is responsible for being a resourceful advocate to our customers, as well as projecting a positive image through exceptional customer service. We are seeking a friendly, outgoing individual that can effectively complete transactions and daily tasks in an engaging and positive manner.

Hours/Location:

7:45am – 4:15pm Monday- Friday with a 30-minute lunch. This position is located at the Main Branch at 600 S 4th Street, Eagle NE 68347.

Job Responsibilities:

1. Service: Assist customers with account transactions by providing prompt, accurate service. These transactions may be in person, by telephone, or in writing.

2*. Personal Commitment:* Demonstrate commitment, dependability, and respect for the team with regular attendance, punctuality, and agreed-upon schedule of availability. Project a professional image in attire, manner, communication and focus.

3. Daily Processing:

• Responsible for daily transactions and handling cash.
• Frequently balance a cash drawer and run transactions proof through branch capture.
• Performs operational duties as required, which may include: vault operations, ordering and shipping cash, ATM settlement, research teller differences, and completing various reports.
• Create cashier's checks, money orders and loan disbursement checks.
• Responsible for opening and closing individual and commercial deposit accounts. Must obtain appropriate BSA information and business documents for account opening.
• Pick-up mail, sort and deliver mail Monday-Friday.
• Responsible for opening and closing duties.
• Prepares holds on deposits.
• Completes forms such as CTRs, SIRs, and any other BSA reporting as necessary.
• Answer phone calls and transfer to appropriate departments.

4. Referrals: Possess a working knowledge of the bank’s products and services and provide customers with applicable information and guidance.

5. Maintain and Organize: Responsible for maintaining customer accounts including deposit accounts, CDs, Health Savings Accounts, IRAs, and other retail banking products.

6. Training: Expected to attend and participate in ongoing training and Branch meetings

7. Administrative: Participate in special projects facilitated by various departments. Maintain and stock the lobby, teller line and vault room.

• Other duties as assigned.

Core Competencies/Qualifications

• High School Diploma or quivalent
• Ability to maintain a high level of confidentiality/
• Retail sales/service experience preferred
• Cash handling experience preferred
• Basic math skills and proficient computer skills
• Proactive and responsive personality with a high level of accuracy, attention to detail and follow through.
• Ability to communicate effectively and professionally at all levels of the organizations and community.
• Possess a positive attitude with the ability to work independently and exercise good judgment.

Working Conditions/Physical Demands

The environment for this position is an office-type setting that is mostly clean and comfortable. Little discomfort caused by such factors as noise, heat or dust. This position spends time writing, typing, speaking, listening, lifting (up to 20lbs), carrying, seeing (such as close, color and peripheral vision, depth perception, and adjusted focus), sitting pulling, walking, standing, kneeling and reaching.

Job Type: Full-time

Pay: $16.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Flexible schedule
• On-the-job training
• Referral program

Experience level:

• No experience needed

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person
• Office

Ability to Commute:

• Eagle, NE 68347 (Required)

Ability to Relocate:

• Eagle, NE 68347: Relocate before starting work (Required)

Work Location: In person