Program Assistant - Crisis Center

Program Assistant – Crisis Center
Behavioral Healthcare Solutions
Santa Fe, New Mexico

Job Summary:
NMS Crisis Triage Center provides on-site and mobilized supportive services for individuals experiencing acute behavioral health or crisis-related challenges. The Program Assistant performs administrative duties to support agency operations; using basic office equipment and technology such as telephones; email; and web browsers to perform duties. Expected areas of focus include but are not limited to: 1) provide excellent customer service by phone and in person to incoming customers, responsible for front desk functions, 2) maintains visitor log, intake documentation; 3) consumer eligibility, intake and support of safety screening process with other direct service providers, 4) administratively support direct service providers 5) cultural competency and diversity, 6) documentation, 7) productivity and efficiency, 8) staff development and skill enhancement activities, 9) other duties and special projects as assigned and developed.

Minimum Qualifications:
Associate’s degree or training/education in psychology, social services, or related field.
OR
Minimum of two (2) years’ office, clerical, administrative, or other experience in social service or health care setting (preferably with direct patient/client contact).
Experience interacting/providing services for individuals with mental illnesses, addictions and/or homeless populations preferred.
Experience with medical records management preferred.
Bilingual (Spanish) preferred.
Proficient in Microsoft Word, Outlook, and Excel.

Location ID – New Mexico Solutions
Relocation is not provided and travel is not required.

Eligible for Overtime: YES
Eligible for Shift Differential: NO

Benefits:
Full-time employees are eligible for: Medical Insurance, Dental Insurance, Vision Insurance, and Long-term Disability

Part-time employees (0.6 and above) and Full-time employees are eligible for: Life Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, and 403b

Screening Requirements: Motor Vehicle, Drug Screen, and Criminal Background Check

Additional Information: EOE/M/F/VET/Disab