Director of Rooms

HOSPITALITY STARTS HERE

Welcome to The Indigo Road Hospitality Group (IRHG), where hospitality is more than a job; it's a family, a lifestyle, and an exciting journey. Founded in 2009 by Steve Palmer, IRHG is passionate about redefining the hospitality industry through exceptional care for our cherished guests.

As we gear up for the highly anticipated Spring 2024 opening of Athens, Georgia’s first luxury, boutique hotel, Rivet House, we are seeking a dedicated and experienced Director of Rooms to lead our team and ensure the success of this unique hotel will have 50 luxurious guest rooms, an upscale Italian restaurant and bar, a coffee bar and retail shop, and a 2800 square foot health and beauty spa.

THE ROLE...

Rivet House is seeking an energetic and experienced individual to oversee and manage our Front Office and Housekeeping Departments. This individual will be responsible for working with other department heads to manage day-to-day rooms operations in keeping with IRHG standards. Directly responsible for guest satisfaction and driving continuous improvement processes in each department and hotel wide. Assesses hotel operational needs, proactively plans, and prepares for exceptional guest service, reviews operational excellence requirements with department heads and implements/evaluates programs for continued success. This team member will participate in total hotel management activities as a member of the Hotel Management Team.

As the Director of Rooms, you'll be an ambassador for IRHG and authentically embrace Internal Hospitality. You’ll look after all aspects of the hotel including; operations, finances, people, culture, events, and more...

What You'll Do:

• Lead with Passion: Bring your unwavering passion for luxury boutique hotels, food and hospitality to the forefront. Be a part of the volunteer and charity initiatives we support and contribute to the betterment of the community we serve.
• Nurture Your Team: Foster staff development and create a positive atmosphere that not only motivates our team but also ensures we meet our P&L goals.
• Enrich Your Community: Engage with local vendors, business and farms to source quality products while also educating junior team members and advocating for their growth and development. Additionally, actively participate in and support our community's volunteer efforts and charitable initiatives to make a positive impact.
• Be the Solution: Oversee all facets of the spa, resolving any challenges that arise by maintaining effective communication with team-members and the community.

Flexibility: Your schedule may vary (days, nights, weekends, holidays) based on seasonality, covers, and hours of operation. In general, you can anticipate working 50 to 55 hours a week.

In Your Role, You Will:

• Foster Collaboration: Promote a "one-team, one-dream" mentality that encourages the recruitment and nurturing of the right individuals who are ready to serve our guests, achieve financial goals, and create memorable experiences.
• Cultivate Humility & Transparency: Create a culture of humility, transparency, and ethical conduct where everyone feels safe, cared for, and inspired.
• Lead with Integrity: Set the example by demonstrating all responsibilities of each position in the hotel when needed. Lead by example and set the tone for health, safety, and cleanliness throughout the property.
• Enrich Your Community: Join volunteer and charity initiatives we support.
• Show Compassion and Empathy: Listen to your team, be understanding, and provide a humane approach when individually coaching, inspiring everyone to excel.
• Leave a Lasting Impression: Deliver a sense of home through quality, consistency, and teamwork.
• Embrace Positivity: Cultivate a welcoming and approachable environment that is solution-driven, with a smile.
• Foster Fun at Work: Influence and lead a positive, collaborative, and enjoyable team environment where everyone is treated with respect and kindness.

As a Valued Member of the Team, You Can Expect:

• Competitive Compensation: Competitive base pay, performance-based bonuses (paid quarterly), and PTO benefits after 90 days.
• Health & Wellness: Comprehensive health insurance coverage, including medical, dental, vision, and more.
• Financial Planning: Access to a 401K plan with a 50% match on your first 6% investment, along with Roth options.
• Home Loan Program: We offer a zero-interest housing loan program to help you achieve your dream of home ownership.
• Employee Discounts: Enjoy discounts at our 15 restaurant concepts and growing boutique hotels division.
• Family Time: Benefit from 4 weeks of PTO for maternity/paternity leave.
• Join us at Rivet House and be part of an exciting journey where hospitality truly begins!

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Rooms management: 3 years (Required)

Ability to Commute:

• Athens, GA 30601 (Required)

Work Location: In person