Field Service Technician II, Charging

Role Summary

We are looking for passionate Field Service Technicians to support commissioning, operation, and maintenance activities across our Energy & Charging portfolio. As a Field Service Technician, you will provide on-site service for a variety of hardware including EVSE, energy storage, PV, and other distributed energy systems.

Responsibilities

• Support the commissioning and maintenance of electric vehicle supply equipment, commercial solar PV, and energy storage systems
• Work collaboratively across internal and external stakeholders to ensure Energy Service Operations will meet contractual SLA’s and Rivian benchmarks
• Continuously evaluating the installation, configuration, and operation of integrated systems while bringing to the attention of internal Rivian stakeholders’ opportunities for optimization and improvement
• Identify, troubleshoot, and resolve issues impacting Rivian’s energy assets
• Promptly and meticulously documenting all service-related activities within Salesforce and Rivian’s operating systems
• Committed and flexible to travel both in and out of home-market service territory
• Flexibility to work overtime when needed
• Demonstrate Rivian’s brand, mission, and purpose to customers through relevant human skills
• Perform additional responsibilities as assigned

Qualifications

• High school diploma or state-recognized GED; related trade certifications is a plus
• 1-2 years of experience as a Technician servicing high, medium, and low voltage system components in the automotive, energy, or related industries
• Familiarity with IoT networking concepts
• Ability to read and understand design schematics, construction documents, and technical repair guides
• Customer service skills demonstrating the ability to confirm, reassure, or resolve customer concerns, issues, or apprehensions
• Proficiency with spreadsheets, word processing, and other computer-based applications (e.g. time tracking, case management, etc.)
• Ability to work in a variety of environments, including, but not limited to:
  • Climbing ladders/scaffolds/high-lift equipment
  • Outdoors and indoors, night or day, during hot, cold, or inclement weather
• Ability to use hand tools, diagnostic equipment (digital multi-meter, power meter, etc.), laptop/tablet, and smartphone
• Excellent time management skills and ability to coordinate travel and logistics to ensure work is completed within contractual service level agreement periods
• Ability to carry/move tools and equipment up to 60 lbs. unassisted
• Minimum age of 21
• No driving related suspensions or revocation of Driver License (within a 3-5 year period)
• No drug or alcohol related driving incidents in the last 3 years
• No more than 1 serious moving violation in the last 3 years
• Must have a valid driver's license in the state of residence that you will be driving/operating a vehicle
• Will be subject to continuous Motor Vehicle Record (MVR) monitoring
• Ability to travel up to 90%

Salary : $62,000 - $70,000