Customer Service Specialist

Are you a people person? Do you enjoy engaging in the lost art of conversation?

If so, we have a place for you! We are a dynamic, hi-tech, sheet metal manufacturing company specializing in venting solutions that has carved out a national reputation for excellence. Through more than 38 years of experience, our products, safety and culture has been making America safer and more energy efficient one home at a time. We want to make a difference in our community and beyond as well as provide a rewarding work experience for our team members..

And we’re growing! We’re looking for dynamic, focused people for engaging customer service and sales positions to reach our full potential. Our team members work with the best customers on the planet! With training, you will educate and help our customers choose the right products for their needs as well as the proper industry codes and standards to work by. With our country’s social structure currently on pause, the good news is most of our customer contact is by phone or digital/social platforms like Zoom, Facebook and Instagram.

On any given day you will have responsibilities for:

· Managing a Multi-Line telephone system

· Customer Service and Sales Support

· Order Entry

· Data entry, analysis and reporting

· Administrative Support

· Process Improvement

· And more…

To be successful in this position the following are prerequisites:

· Prior experience in a customer service or sales role

· Great phone skills with a professional demeanor

· An engaging personality with the desire to interact with people

· Strong computer skills and knowledge of Microsoft Office programs

· Experience working with general data base programs

· Prioritizing and organizational skills

· Attention to detail

· Punctual and reliable

· High School Diploma or equivalent

Additionally, experience in or any higher level education (or currently enrolled in a program) in any of the following areas will be advantageous:

· Sales or Business Training

· Supervisory or Management Roles

· Accounts Receivable or Payable

· CRM or ERP systems

· Project Management

· Marketing and Graphic Arts

· Purchasing

· Supply Chain Management

· Production Planning

· ISO 9000 Standard and Compliance

· SAP Software System

We will train and coach the right individuals to be successful with us and in life. While this position is primarily in the office, you will also spend some time in our manufacturing plant as well. The ability to work on your feet and use hand tools is needed; heavy lifting (50 lbs. or more) may occasionally be required. Candidates must be willing to have a background check, drug test and provide professional references.

Our traditional work week is Monday through Friday. Typical work day is 8:30 am – 5:00 pm. Seasonal variations may apply with overtime opportunity. During our seasonal peak times, we may extend the work week into the evening or add a Saturday. When we work over a weekend, we’ll even feed you a great lunch! During the summer months, we may close a hint earlier so our team members can enjoy northern Michigan’s summer evenings that we wait all year for.

You will get to work with some of the best people in the greater Gaylord area. We have an engaging work environment with a no-drama, supportive company culture where your contributions will be rewarded. We are truly not the same old corporate, competitive or caddy work place that has become all too common. We offer competitive wages starting at $14-16/hour to start; paid holidays, sick time and vacations; healthcare and retirement benefits; education reimbursements; lunch on a Saturday and more.

If you’re a people person who wants to be valued, put the satisfaction back in your work day and enjoy coming to work each day, then attach a cover letter about yourself and your professional goals along with your resume. Applicants must also take the really assessment tests. Due to our current COVID-19 policies, please no walk-ins. We’re accepting resumes digitally through really or email; or by mail to: RLH Industries, Inc, ATT: Human Resources, 1574 Calkins Drive, Gaylord, MI 49735. Initial interviews will be by phone and online via really or Zoom.

We look forward to hearing from you!

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Tuition reimbursement

Schedule:

• Day shift
• Monday to Friday

COVID-19 considerations:
We care about our team! Ask about our current COVID-19 protocols.

Education:

• High school or equivalent (Required)

Experience:

• Customer Service or Sales: 1 year (Preferred)

Work Location:

• One location

Work Remotely:

• No