Heavy Equipment Field Service Technician
Job Posting for Heavy Equipment Field Service Technician at RoadBuilders Machinery and Supply
As a Field Service Technician, you play a key role to our excellent customer service satisfaction reputation. You will travel to an assigned customer within a designated territory and provide timely and accurate repairs on all brands of heavy machinery. This will include troubleshooting, machine evaluation, repair, testing, and documentation. You will report to the service manager.
About Us
RoadBuilders is the premier Komatsu and Takeuchi dealer in the Midwest. We are a second-generation family-owned company that strives for service excellence, unmatched customer service, and second to none employee satisfaction. With six locations covering four states, we offer a wide range of machinery to our customers and exciting opportunities to work, grow and succeed. Come join our dedicated team and be a part of a growing company!
Compensation and Benefits
- Competitive pay based on experience and performance
- Health, dental and vision insurance
- Accident, disability, and life insurance
- 401k with company match
- Paid vacations and holidays
- Company uniforms/gear provided
- Career advancement opportunities
- Professional and positive work environment
Position Specific Compensation and Benefits
- Paid OEM and onsite training
- Tool reimbursement program
- Company vehicle, cell phone, and credit card provided
- Boot and safety glasses reimbursement
Essential Duties and Responsibilities
- Perform field diagnostics, troubleshooting, and appropriate repairs on Komatsu, Takeuchi, Bomag, NPK, Gradall, Metso equipment with little to no direct supervision
- Reference and interpret service, parts, and diagnostic software to determine problems/malfunctions and to verify repair specifications and parts needed
- Meet time requirement guidelines
- Escalate unresolved issues to Technical Communicators for further research and assistance
- Accomplish repair by following parts ordering process, completing service reports, and giving appropriate verbal or written communications
- Model safe work habits and always abide by all safety policies and procedures
- Maintain service truck in working condition and keep it clean
- Exhibit a professional appearance and demeanor with customers, managers, and colleagues
- Perform other duties as assigned
Required Skills and/or Qualifications
- Ability to read complex hydraulic and electrical schematics
- Proficient with a laptop computer and Microsoft programs (Excel, Word, Outlook etc.)
- Ability to write and communicate in English effectively
- Strong customer service skills
- Self-motivated with a can-do attitude
- Detail oriented
- Must hold a valid driver’s license with a clean driving record
- Must pass a background check and drug screen
- Must provide your own hand tools required to perform work efficiently
Working Conditions
- Ability to carry, push, and lift up to 60lbs
- Ability to climb and stand for extended periods of time
- Able to work in all types of weather conditions (heat, cold, wind, rain, dust, and dirt)
- Travel as assigned for training or to perform work at other locations, with possible overnight stays when required
Education and Experience
- High school diploma or GED
- A minimum of 4 years of successful hands-on experience or equivalent combination of technical training and in shop experience in Heavy Equipment repair, Komatsu and/or Takeuchi experience preferred
- Experience driving a Class 4 or higher vehicle
This job description is intended to convey information essential to understanding the scope of the job and general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, duties and responsibilities or working conditions associated with the job. This job description is not an employment contract. RoadBuilders reserves the right to modify job duties and/or job descriptions at any time to meet the needs of the business.
All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition.
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