What are the responsibilities and job description for the Account Manager position at Robert Half?
Robert Half is seeking an Account Manager at our growing client in Alsip. As an Account Manager., your primary responsibility is to cultivate and maintain strong client relationships. You will be the main point of contact for customers, addressing inquiries, processing orders accurately, and ensuring exceptional customer service. Proficiency in audits, spreadsheets, and productivity software is crucial. Your role involves maintaining accurate client records, preparing and responding to quotes, identifying upsell opportunities, and collaborating with various teams to meet client needs. Additionally, you will track inventory, expedite orders, and play a key role in meeting financial goals.Responsibilities:Handle customer inquiries, process orders accurately, and communicate effectively.Maintain up-to-date client records, tracking contract updates and renewals.Prepare and respond to quotes promptly, identifying new opportunities and ensuring accurate pricing.Identify upsell and renewal opportunities, collaborating with the sales team.Track and monitor inventory, purchasing, and orders, addressing any issues proactively.Collaborate with purchasing and warehouse teams to meet client needs.Contribute to meeting and exceeding the organization's financial goals.Create Bills of Lading (BOLs) and enter shipping information accurately.Address and resolve customer complaints, following the RMA process.Review and communicate open Blanket orders approaching expiration.Review and close open quotes, following up with customers as needed.
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