Billing Analyst

Job Overview:

We are seeking a skilled and detail-oriented Billing Analyst to join our dynamic Software as a Service (SaaS) company. As a Billing Analyst, you will play a crucial role in ensuring accurate and efficient billing processes, managing customer accounts, and optimizing revenue streams. Your expertise in billing systems, data analysis, and customer interactions will be essential in maintaining strong financial operations and ensuring customer satisfaction.

Responsibilities:

1. Billing Operations:

• Generate accurate and timely invoices for SaaS customers based on subscription agreements and usage data.
• Conduct thorough reviews of customer contracts, pricing models, and discount structures to ensure accurate billing calculations.
• Manage the billing cycle, including billing schedules, payment terms, and revenue recognition.
• Monitor and resolve billing discrepancies, working collaboratively with cross-functional teams such as Sales, Customer Success, and Finance.

1. Customer Account Management:

• Maintain customer accounts in the billing system, including customer information, billing preferences, and contact details.
• Respond promptly to customer inquiries related to invoices, billing adjustments, and payment-related issues.
• Work closely with customers to resolve billing disputes, providing exceptional customer service while adhering to company policies.
• Collaborate with the Sales team to address billing inquiries during the sales process, providing insights on pricing and contract terms.

1. Revenue Optimization and Reporting:

• Analyze billing data, identify trends, and report on key metrics to optimize revenue streams and improve billing processes.
• Conduct regular audits to ensure billing accuracy and compliance with company policies, industry standards, and regulatory requirements.
• Recommend and implement process improvements to enhance billing efficiency and reduce errors.
• Collaborate with the Finance team to support month-end close activities and provide accurate revenue forecasts.

1. Cross-functional Collaboration:

• Collaborate with the Sales team to streamline order-to-cash processes and resolve customer billing issues.
• Work closely with the Finance team to reconcile billing data, investigate discrepancies, and support financial reporting requirements.
• Liaise with the Customer Success team to proactively address billing-related concerns and provide insights on customer satisfaction.

Requirements:

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
• Proven experience as a Billing Analyst, Billing Specialist, or similar role, preferably in a SaaS or technology company.
• Proficiency in billing systems and software (e.g., Salesforce, Zuora, NetSuite) with the ability to quickly learn new systems.
• Strong analytical skills with the ability to manipulate and interpret complex data sets.
• Excellent attention to detail and a high degree of accuracy in working with numbers.
• Outstanding communication and interpersonal skills to interact effectively with internal teams and external customers.
• Ability to prioritize tasks, work independently, and meet deadlines in a fast-paced environment.
• Knowledge of accounting principles, revenue recognition, and subscription billing models is preferred.

Salary : $60,000 - $80,000