What are the responsibilities and job description for the Call Center position at Robert Half?
A healthcare company in San Diego is in need of an experienced Call Center Representative!
Robert Half has a fantastic career opportunity for an articulate, highly skilled Call Center Representative!
Do you want to apply your outgoing personality to further the benefit of a valuable business?
This is the opportunity for you. Expect this role to exist within a dynamic and fast-paced working environment.
This San Diego, California Customer Service Representative position could be for you, if you're available for a temporary to hire opportunity.
Your responsibilities:
- Contribute accurate, friendly customer service in a timely fashion.
- Handle incoming telephone calls (50 per day inbound calls!
- Outbound calls (50 per day) for appointment scheduling, reminders, cancellations, and rescheduling.
- New patient registration, schedules patients for office appointments based on physician and patient need.
- Prepares all appropriate forms for visits in advance including patient information and consent forms.
- Verifies insurance eligibility for Medicare, Medicaid and commercial insurance via telephone and website.
Requirements
Preferred Experience:
- Basic knowledge of healthcare benefits and insurance plans
- Experience with multi-line phone system
- Comfort in pursuing resolutions to complicated customer inquiries using complex research methods
- Excellent written, verbal and social communication skills
- Data entry with accuracy (preferably ability to type 50 WPM)
We are looking for a service 'champion' who knows how to go the extra mile for individual customers and strives to deliver personalized, quality service in every interaction. If this aligns with your experience or career goals, don't hesitate to contact us today!
To be considered for this position, apply today!
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
© 2021 A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.
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Salary : $20 - $22
