Collection specialist

Position Overview : We are seeking a motivated and detail-oriented individual to join our team as a Collections Specialist.

This role is pivotal in ensuring timely collection of outstanding debts, maintaining positive customer relationships, and supporting overall financial health.

The ideal candidate will have extensive experience in collections and a strong ability to communicate effectively with customers.

Key Responsibilities :

• Monitoring accounts : Identify and track overdue payments, maintaining accurate records of collection efforts.
• Collecting payments : Receive and post payments to customer accounts promptly and accurately.
• Analyzing data : Gather and analyze payment and debt history to develop effective collection strategies.
• Communicating with customers : Engage with customers to discuss outstanding debts, billing issues, and credit arrangements in a professional manner.
• Sending out customer statements : Issue monthly statements and respond to customer requests for account information.
• Managing records : Maintain comprehensive records of account statuses, payment history, and collection activities.
• Reporting : Provide regular updates on collection operations and customer account statuses, including participation in weekly accounts receivable review meetings.
• Performing daily accounting work : Execute accounts receivable collections and ensure accurate cash application.
• Cash management : Safeguard company cash through diligent collection processes, bank deposit reconciliations, and Comdata wire posting / preparation.
• Collaboration : Work closely with administrative assistants at other Interstate locations to resolve payment and collection issues.
• Reconciliations : Manage and reconcile daily cash and customer payment reports received from external locations (Indianapolis, Louisville, Columbus, Lexington, Cleveland).
• Supporting the Accounting team : Assist colleagues with accounting tasks and provide support as needed.
• Other duties : Undertake additional responsibilities as required and assigned by management.

Qualifications :

• Minimum of 3 years of experience in a collections role, with a focus on heavy collections.
• Proven track record in successfully managing overdue accounts and achieving collection targets.
• Strong understanding of accounting principles and practices related to accounts receivable.
• Excellent communication skills, both verbal and written, with the ability to negotiate effectively and maintain positive customer relationships.
• Ability to work independently and as part of a team in a fast-paced environment.
• High level of attention to detail and accuracy in data entry and record keeping.

Last updated : 2024-07-12