Customer Service Representative-CWB

Description

We are looking to add a Customer Service Representative-CWB to our team in Columbia, South Carolina. This role involves supporting the Chubb Workplace Benefits contact center by servicing customers through inbound/outbound calls and emails in a fast-paced environment. This position offers a contract to permanent employment opportunity and does not require a specific employment type.

Responsibilities

• Provide exceptional customer service via incoming telephone calls in a high-volume contact center environment.
• Assume ownership and ensure timeliness in handling customers' requests in an efficient, accurate, and detail oriented manner.
• Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding their expectations.
• Navigate multiple systems and applications to research, analyze, and resolve customer requests and inquiries.
• Maintain performance and quality standards, as well as a positive phone experience for customers.
• Learn and apply the basic concepts of personal lines insurance principles and Chubb and Combined products offered to our CWB customers.
• Collaborate with team members and business partners to provide a positive customer experience.
• Work the scheduled shift between the hours of 7am-8pm CST, with the flexibility to work overtime and weekends as needed.
• Assist with special requests as needed, and complete additional tasks and other projects/duties as assigned.
  
  
  

Requirements

• Demonstrated proficiency in Customer Service
• Strong Communication and Collaboration skills
• Proficiency in Microsoft Excel
• Experience in Operations and Research
• Ability to handle Inbound and Outbound Calls
• Knowledge of Insurance and Underwriting principles
• Familiarity with About Time, Phone Presence, and Benefit Functions
• Understanding of Hiring Processes and Revenue Accounting
• Ability to Perform Ad Hoc Financial tasks
• Experience in Claim Administration
• Knowledge of Property management
• Excellent Communication Skills
• Basic Computer Skills and ability to work Onsite
• Decisive and capable of making critical decisions
• Understanding of Salary Structures and working with Business Partners
• Experience in handling Disability Claims
• No discriminatory language or phrasing is to be used in any communication.
  
  
  

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit

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