Customer Support

Description

We are offering a long term contract employment opportunity for a Customer Support role in our team. The job is located in Portland, Oregon, and involves working within a dynamic environment in the industry. As a Customer Support, you will be responsible for a range of tasks from processing customer applications to resolving customer inquiries.

Responsibilities

• Engage with customers through various channels such as telephone, email, text, chat, and social media platforms to address pre-sales or post-sales service functions.
• Handle and process customer requests including documents related to returns (RMA), servicing, and exchanges, and update databases with the status of these activities.
• Keep track of customer accounts and take appropriate action based on their status.
• Maintain accurate records of returns, schedule changes, product enhancements or changes, and product pricing.
• Ensure service information is accessible by organizing and filing documents/forms.
• Handle requests for additional company materials and resolve any issues related to return credit problems.
• Prepare trouble tickets related to processing returns and maintain records of equipment returns, repairs, replacements, sales orders, and delivery schedules.
• Manage office functions such as photocopying and scanning documents.
• Leverage your skills to handle materials effectively and maintain customer credit records.
• Use your knowledge of social media channels to enhance customer support and pre-sales and post-sales activities.
  
  

Requirements

• Demonstrated proficiency in customer service and sales.
• Proficient in handling office functions and materials.
• Knowledge of databases and credit systems.
• Experience in customer support, preferably in a similar role.
• Familiarity with social media channels and their use in customer support.
• Understanding of product enhancement and replacement procedures.
• Ability to maintain accurate records.
• Experience in processing returns and handling trouble tickets.
• Ability to manage delivery schedules and handle schedule changes.
• Knowledge of pre-sales and post-sales support.
• Understanding of product pricing strategies.
• Experience with photocopying and scanning documents.
• Ability to handle multiple tasks and prioritize effectively.
• Excellent written and verbal communication skills.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
  
  

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit

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