End User Support Lead

Description

We are in search of a skilled Help End User Support Specialist in Jacksonville, Florida. The role is centered on providing technical support to customers utilizing our software products. Key functions include troubleshooting software issues, instructing customers on software utilization, and assisting with software installation and configuration. This role is an exciting opportunity to join our support team.

Responsibilities:

Provide technical support to customers facing issues with the software

Troubleshoot software problems to identify and implement solutions

Deliver training to end-users on how to use the software effectively

Assist customers with the installation and configuration of the software

Monitor and respond to customer inquiries related to software usage

Maintain a detailed record of customer interactions and technical issues

Collaborate with the technical team to improve the software based on customer feedback

Update internal databases with information about technical issues and useful discussions with customers

Share feature requests and effective workarounds with team members

Inform customers about new features and functionalities.

Requirements

Must possess strong skills in Technical Support

Proven ability to Troubleshoot technical issues effectively

Knowledge and experience in Software Configuration is essential

Experience in End User Training is required

Must be able to handle and prioritize multiple tasks simultaneously in a fast-paced environment

Excellent communication and interpersonal skills are necessary

Strong problem-solving and analytical skills are required

Must have a customer-service oriented mindset

Knowledge of help desk software and remote control solutions is a plus

Familiarity with ITIL processes and best practices is desirable

Ability to work effectively in a team and independently when needed

Bachelor's degree in Computer Science or related field, or equivalent work experience

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.