What are the responsibilities and job description for the Field Technician position at Robert Half?
JOB RESPONSIBILITIES Interface with customer in a detail oriented manor Report to the site when scheduled Timely notification of problems or delays Communicate to the client while on the job site Demonstrate strong organization practices Effective communication that creates a collaborative environment with all parties that the Project Team interacts with, including; Clients, Subcontractors, Branches, Support, and associated Corporate Team personnel Research and gain working knowledge via hands on as well as company trainings on new hardware, devices and tools to provide better system solutions and installation & trouble shooting efficiency Follow and enforce all OSHA safety practices • Complete the company mandated PCI checklist when servicing a credit card related service issue Ensure that work orders are detailed, completed per Work Order SOP and 'Signed-Off' by the client before leaving the site Maintain and operate the company fleet vehicle in a consistent and safe manner Ensure work area is maintained and well organized Escalate issues to Support when necessary, follow through until the item is resolved Report to work in uniform Serve on the On-Call after-hours and weekend emergency rotation when applicable Complete additional duties as assigned ACCOUNTABILITIES AND PERFORMANCE MEASURES 'Team' oriented open communication and involvement with all branch and corporate staff Tackle all Service Assignments with an end goal to complete the work order as efficiently as possible without sacrificing quality Work directly with the Service Manager or Branch Sales Manager to maintain an adequate service Completes required training and development objectives within the assigned time frame ORGANIZATIONAL ALIGNMENT Reports to the Service Manager or Branch Manager. Works closely and collaboratively with the Project Management at the local or National level
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