What are the responsibilities and job description for the Help Desk Analyst I position at Robert Half?
This job is for someone who excels at coming up with creative solutions to technical issues. Robert Half is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment. If you have strong problem-solving skills and a passion for making effective change within an organization, this may be the Help Desk Analyst position for you. Located in Annapolis, Maryland, the Help Desk Analyst opportunity is a short-term contract / temporary role.
Major responsibilities
- Respond and follow up on technical help tickets submitted via phone, email, and walk-ups
- Spot recurring technical issues and deploy solutions to address the root of the problems
- Independently investigate and implement solutions to technical issues
- Contribute IT support for productivity software, operating systems, and a variety of other applications used internally
Requirements
- Experience with IT support ticketing systems
- Understanding of basic networking concepts
- Practical knowledge in installing and configuring operating systems, networked and local printers, and business applications
- Background in user administration and bug fixing in a client server environment
- Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity
- Password Reset experience
- Knowledge of Group Policy
- Ticketing System experience
Major responsibilities
- Respond and follow up on technical help tickets submitted via phone, email, and walk-ups
- Spot recurring technical issues and deploy solutions to address the root of the problems
- Independently investigate and implement solutions to technical issues
- Contribute IT support for productivity software, operating systems, and a variety of other applications used internally
Requirements
- Experience with IT support ticketing systems
- Understanding of basic networking concepts
- Practical knowledge in installing and configuring operating systems, networked and local printers, and business applications
- Background in user administration and bug fixing in a client server environment
- Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity
- Password Reset experience
- Knowledge of Group Policy
- Ticketing System experience
Salary : $20 - $23
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