Help Desk Analyst I

Description

Robert Half Technology is seeking a skilled and customer-focused Help Desk Support Specialist to support a client in the public transportation industry. The ideal candidate will have at least 2 years of experience in a help desk environment, a strong understanding of Windows OS, and a commitment to delivering exceptional customer service.

Location: 100% onsite in Olympia, Washington

Duration: 3-4-month contract, with possibility of extension (W2)

Schedule: Monday-Friday (8-5pm)

Key Responsibilities:

This role primarily involves supporting phone lines, providing end-user support, and resolving technical issues. The Help Desk Support Specialist will also be responsible for following scripts for imaging tasks, performing password resets within Active Directory, and troubleshooting various Microsoft products.

Phone and End-User Support:

• Provide timely and effective support for incoming calls and help desk tickets.
• Resolve technical issues related to software, hardware, and mobile devices.
• Escalate unresolved issues to appropriate teams when necessary.

Technical Troubleshooting:

• Diagnose and resolve problems with Microsoft products, including Office 365, Visio, and MS Teams.
• Perform password resets and account management within Active Directory.
• Assist with imaging tasks according to provided scripts (50% of the workload).

Customer Service:

• Deliver excellent customer service to both non-technical and technical users.
• Clearly communicate solutions and provide guidance to end-users in a professional manner.
• Adapt to shifting priorities and maintain flexibility in a fast-paced environment.

Requirements

• 2 years of experience in a Help Desk or IT Support roles.
• Strong understanding of Windows OS.
• Excellent customer service skills.

Nice-to-Haves:

• Experience with ticketing systems.
• Relevant IT certifications.
• Knowledge of Active Directory management.

Soft Skills:

• Ability to communicate effectively with both non-technical and technical users.
• Strong organizational skills with the ability to prioritize and shift tasks as needed.
• Commitment to safety and proper handling of equipment.

Work Environment:

This role is primarily desk-bound, with most work being conducted via phone and computer. The Help Desk Support Specialist will work closely with end-users to resolve issues and provide technical support in a timely manner.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.