What are the responsibilities and job description for the Help Desk Analyst position at Robert Half?
If you're looking for your next employment opportunity, contact Robert Half to find out more about becoming a Help Desk Analyst in an innovative and fast-paced work environment. We have a great opportunity for a creative with a talent for solving both routine and unique problems. Candidates who can support local and field users in a highly visible role that has a positive impact on both the department and the company will be a good fit for this position. This Help Desk Analyst role is based in the Scottsdale, Arizona area and is a long-term contract / temporary opportunity.
What you get to do every day
- Offer IT support for operating systems, productivity software, and a variety of other applications used internally
- Independently investigate and implement solutions to technical issues
- Manage correspondences on technical help tickets submitted via phone, email, and walk-ups
- Pinpoint recurring technical issues and present solutions to address the root of the problems
Requirements
- Tier 1 Support experience desired
- Desktop Support experience required
- Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity
- Firm grasp of basic networking concepts
- Demonstrated excellence in installing and configuring operating systems, networked and local printers, and business applications
- Background in user administration and bug fixing in a client server environment
- IT support ticketing system experience desired
What you get to do every day
- Offer IT support for operating systems, productivity software, and a variety of other applications used internally
- Independently investigate and implement solutions to technical issues
- Manage correspondences on technical help tickets submitted via phone, email, and walk-ups
- Pinpoint recurring technical issues and present solutions to address the root of the problems
Requirements
- Tier 1 Support experience desired
- Desktop Support experience required
- Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity
- Firm grasp of basic networking concepts
- Demonstrated excellence in installing and configuring operating systems, networked and local printers, and business applications
- Background in user administration and bug fixing in a client server environment
- IT support ticketing system experience desired
Salary : $16 - $18
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