What are the responsibilities and job description for the Help Desk Analyst position at Robert Half?
This is a great job for someone who excels at coming up with creative solutions to technical issues. Robert Half is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment. Candidates with strong problem-solving skills and a passion for making effective change within an organization will be the best fit for this Help Desk Analyst position.
Responsibilities
- Offer IT support for operating systems, productivity software, and a variety of other applications used internally
- Respond and follow up on technical help tickets submitted via phone, email, and walk-ups
- Independently investigate and implement solutions to technical issues
- Pinpoint recurring technical issues and present solutions to address the root of the problems
