Help Desk Analyst

Description

We are offering a contract to hire employment opportunity for a Help Desk Analyst in our manufacturing industry based in Windsor, Connecticut. As a Help Desk Analyst, you will play a crucial role in maintaining our IT operations by managing ticket queues, assisting end-users, updating our knowledge base, and setting up new staff members in our systems.

Responsibilities

• Oversee and respond to ticket queue on a daily basis, ensuring issues are resolved promptly.
• Provide immediate assistance to end users, addressing their needs efficiently.
• Manage time effectively to resolve issues within 24 hours of ticket creation.
• Regularly update and create new knowledgebase documentation to facilitate faster troubleshooting of recurring issues.
• Utilize Active Directory to handle configurations for new and existing staff members.
• Image and configure Windows Environment Workstations using company proprietary software and MDT.
• Work collaboratively with peers to quickly and efficiently resolve advanced issues.
• Use Endpoint Management Central to remotely connect to end users.
• Multitask and prioritize multiple tickets simultaneously.
• Proactively analyze workflow and provide suggestions for improvement.
  
  

Requirements

• Proficiency in Android Development is vital for this role.
• Knowledge of Cisco technologies is necessary.
• Familiarity with Citrix Technologies is required.
• Must have experience with database management.
• Understanding of EO/IR systems is essential.
• Working knowledge of Active Directory is needed.
• Experience with Apple Devices will be beneficial.
• Familiarity with Computer Hardware is required.
• Understanding of Configuration Management is crucial.
• Previous experience with Deployments is necessary.
• Proficiency in MS Windows 10 is required.
• Knowledge of SharePoint is vital.
• Familiarity with Microsoft 365 Enterprise is needed.
• Experience with Azure Active Directory is beneficial.
  
  

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit

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