What are the responsibilities and job description for the Help Desk Analyst position at Robert Half?
Job Details
Description
***100% Onsite in Eden Prairie****
We are in the pursuit of a Help Desk Analyst to be part of our team in the Higher Education industry. This role offers a contract to hire employment opportunity. As a Help Desk Analyst, you will provide technical support to students, staff and faculty, serving as the first point of contact for reported incidents and service requests. You will also provide administrative and operational support to the IT Services department.
Responsibilities:
Act as the first point of contact for all users, ensuring technology needs are met accurately, timely, and efficiently.
Collaborate with other Service Desk members and IT Services staff for information sharing and incident resolution.
Identify recurring incidents and escalate as needed for review and potential problem management.
Provide front-line investigation and diagnoses for customer reported issues.
Log all incident and service request details to permit immediate support by second and third tier technicians.
Communicate timely and consistent information related to IT services to customers.
Utilize and develop specialized skills that allow for a high rate of first contact resolution for incidents experienced by customers.
Assist with the installation, troubleshooting, and preventative maintenance of computer and A/V hardware and software.
Participate in regular preventative maintenance activities of various computer and A/V equipment.
Complete assigned project tasks as requested, on time.
Maintain current technology skills, knowledge and concepts to ensure effective customer support expectations are met.
Identify and learn appropriate software and hardware used and supported by the organization.
ANYONE INTERESTED SHOULD CONTACT ROBERT BROMMEL @
Requirements
Minimum of three years' experience in a similar role within the higher education sector.
Proficiency in using and troubleshooting Microsoft software.
Experience with Cisco Technologies is required.
Familiarity with the use and management of Active Directory.
Proficiency in working with Mac computers and Apple devices.
Strong understanding of computer hardware and its configuration management.
Experience in managing and executing deployments.
Proven ability to communicate effectively in a team environment.
Must possess a proactive approach to problem-solving.
Excellent organizational and time-management skills.
Ability to provide technical support and guidance to staff and students.
Strong commitment to providing superior customer service.
Must be able to maintain confidentiality and handle sensitive information.
Bachelor's degree in Computer Science, Information Technology, or relevant field is preferred.
Certifications in relevant areas, such as Cisco or Microsoft, will be considered a plus.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
***100% Onsite in Eden Prairie****
We are in the pursuit of a Help Desk Analyst to be part of our team in the Higher Education industry. This role offers a contract to hire employment opportunity. As a Help Desk Analyst, you will provide technical support to students, staff and faculty, serving as the first point of contact for reported incidents and service requests. You will also provide administrative and operational support to the IT Services department.
Responsibilities:
Act as the first point of contact for all users, ensuring technology needs are met accurately, timely, and efficiently.
Collaborate with other Service Desk members and IT Services staff for information sharing and incident resolution.
Identify recurring incidents and escalate as needed for review and potential problem management.
Provide front-line investigation and diagnoses for customer reported issues.
Log all incident and service request details to permit immediate support by second and third tier technicians.
Communicate timely and consistent information related to IT services to customers.
Utilize and develop specialized skills that allow for a high rate of first contact resolution for incidents experienced by customers.
Assist with the installation, troubleshooting, and preventative maintenance of computer and A/V hardware and software.
Participate in regular preventative maintenance activities of various computer and A/V equipment.
Complete assigned project tasks as requested, on time.
Maintain current technology skills, knowledge and concepts to ensure effective customer support expectations are met.
Identify and learn appropriate software and hardware used and supported by the organization.
ANYONE INTERESTED SHOULD CONTACT ROBERT BROMMEL @
Requirements
Minimum of three years' experience in a similar role within the higher education sector.
Proficiency in using and troubleshooting Microsoft software.
Experience with Cisco Technologies is required.
Familiarity with the use and management of Active Directory.
Proficiency in working with Mac computers and Apple devices.
Strong understanding of computer hardware and its configuration management.
Experience in managing and executing deployments.
Proven ability to communicate effectively in a team environment.
Must possess a proactive approach to problem-solving.
Excellent organizational and time-management skills.
Ability to provide technical support and guidance to staff and students.
Strong commitment to providing superior customer service.
Must be able to maintain confidentiality and handle sensitive information.
Bachelor's degree in Computer Science, Information Technology, or relevant field is preferred.
Certifications in relevant areas, such as Cisco or Microsoft, will be considered a plus.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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