What are the responsibilities and job description for the Help Desk tier 2 position at Robert Half?
As a Tier 2 Help Desk Technician, you'll play a pivotal role in providing advanced technical support, particularly focusing on Azure Active Directory, Windows 10/11, and Office 365. You'll serve as an escalation point, resolving complex technical issues while delivering exceptional customer service to ensure client satisfaction.Responsibilities:Provide advanced technical support and resolution for escalated tickets related to Azure Active Directory, Windows 10/11, and Office 365.Diagnose and troubleshoot complex technical issues pertaining to these platforms, ensuring timely resolution.Collaborate with Tier 1 support to assist in resolving escalated issues and provide guidance and training when necessary.Install, configure, and maintain Azure Active Directory, Windows operating systems, and Office 365 applications.Offer technical guidance and support to end-users on Azure AD, Windows, and Office 365 functionalities.Document all technical inquiries, incidents, and solutions for future reference.Ensure compliance with security protocols and best practices within Azure AD, Windows, and Office 365 environments.Escalate unresolved issues to appropriate teams or vendors and follow through to resolution.Continuously update knowledge on Azure AD, Windows, and Office 365 features, upgrades, and best practices.
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