Job Posting for IT Support Technician 2 at Robert Half

Description

We are offering an exciting opportunity for a Help Desk Analyst III based in New Haven, Connecticut. The role involves managing a client department’s complete desktop computing environment, maintaining software and hardware, and providing technical support to clients. This role is ideal for candidates who are skilled in Microsoft, Active Directory, Computer Hardware, Deskside Support, Mac Computers, Basic Troubleshooting, Network Troubleshooting, and Hardware Troubleshooting.

Responsibilities

Manage a client department’s desktop computing environment
Create and maintain departmental organizational units in the active directory, including the implementation of group policy needs
Keep software and hardware up-to-date by conducting proactive site visits and maintaining an inventory of installed operating systems, application software, and devices
Install and coordinate the repair of a wide variety of computing devices and peripherals on the desktop and attached to the network
Provide support to clients in the use of their desktop equipment by training users
Respond to both emergency and routine calls for computer assistance in support of core services such as email, scheduling, and backup systems, as well as client department specific applications
Document all reported problems
Work with others to ensure smooth integration of network and software products
Analyze, recommend, and implement work-group computing solutions to meet client department’s needs
Train other support technicians and complete technical projects such as the testing of hardware and software products.

Requirements

Proficient in Microsoft Office Suite
Expertise in Active Directory management
Strong knowledge of computer hardware
Experience in providing deskside support
Familiarity with Mac computers
Ability to perform basic troubleshooting of computer systems
Proficiency in network troubleshooting
Experience in hardware troubleshooting
Excellent communication and problem-solving skills
Ability to work collaboratively in a team environment
Strong multi-tasking abilities, with an understanding of prioritizing tasks
Proven customer service skills, with a focus on providing prompt and efficient assistance to users
Knowledge of ITIL processes and procedures would be a plus
Relevant certifications, such as CompTIA A or Microsoft Certified: Azure Administrator Associate, would be advantageous

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to

Salary : $65,000 - $71,000

IT Support Specialist

Aston Carter -

Hamden, CT

View Job Details

IT Support Specialist II

Burt Process Equipment -

Hamden, CT

View Job Details

IT Technician (Warehouse)

TEKsystems c/o Allegis Group -

North Haven, CT

View Job Details

Apply for this job

Receive alerts for other IT Support Technician 2 job openings

Estimate Salary for IT Support Technician 2 in New Haven, CT

$65,424 (Medium)

$58,338 (25th)

$72,510 (75th)

For Employer

Looking for Real-time Job Posting Salary Data?

Keep a pulse on the job market with advanced job matching technology.

IT Support Technician 2

Job Posting for IT Support Technician 2 at Robert Half

Sign up to receive alerts about other jobs that are on the IT Support Technician 2 career path.

Sign up to receive alerts about other jobs with skills like those required for the IT Support Technician 2.

Job openings at Robert Half

Not the job you're looking for? Here are some other IT Support Technician 2 jobs in the New Haven, CT area that may be a better fit.

We don't have any other IT Support Technician 2 jobs in the New Haven, CT area right now.