IT Technician

You might be perfect for Robert Half's Desktop Support Technician role if you have a flair for clearly breaking down and explaining convoluted technical information in a way that is easily understood by non-technical users. Self-starters with strong problem-solving skills and a passion for working in an innovative environment will thrive in this position. Located in the Montgomery, Alabama, area, this Desktop Support Analyst role is long-term contract / temporary in nature.

Your responsibilities

- Fix computer problems, and recommend appropriate action/solutions

- Curate records of daily data communication transactions, issues and remedial actions taken or installation activities

- Provide support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems

- Maintain, analyze, and fix computer systems, hardware, printers, and computer peripherals

- Match hardware repairs with the appropriate vendors

- Meet regularly and effectively with ticket submitters

- Provide computer desktop support in accordance with established policies and procedures

Requirements

- Practical knowledge of Basic Network Troubleshooting

- Troubleshoot Hardware experience preferred

- Adeptness in Hardware Troubleshooting

- Prior experience with Printer Hardware

- Trouble Tickets experience preferred

- Hands-on experience with PC Hardware

- Software Installation experience required

- Software Implementations experience desired

- Experience with Troubleshooting Network

- Good understanding of Computer Hardware

- Basic Troubleshooting experience highly preferred

- Deep understanding of Ticketing System

- General familiarity with Basic Network Troubleshooting

- Strong familiarity with software licensing

- Hardware & software installation experience highly valued

- Demonstrated knowledge of Basic Troubleshooting

- Service Desk Tickets experience desired

- Experience with Hardware and Software

- Comprehension of Hardware Components

- Previous experience working with Desktop Hardware

- Earlier work involving Hardware Troubleshooting

- Support Tickets experience

- Background working with Troubleshooting Network

- Desktop support or related experience

- Experience writing procedure manuals, user instructions, business correspondence, and general report writing

Salary : $22 - $26