Office Services Associate

Position summary The Office Services Associate is responsible for adding value in providing daily back office services for our client and teams. Services include but are not limited to reprographics copy and mail services in both physical and digital environments with support for services in hospitality facilities audio/visual reception and other Williams Lea service lines as needed. Job qualifications bull High school diploma or equivalent. bull Minimum 1 year office services experience preferably in a legal banking or large corporate environment. bull Skilled in the use of mail phone email digital reprographics and mail equipment. bull Familiar with general back office procedures to meet and maintain client satisfaction. bull Proven customer service skills are required in order to create maintain and enhance customer relationships. bull Good written and verbal communication skills including professional telephone and email etiquette. bull Attention to detail with good organizational skills. bull Must be able to meet deadlines and complete all projects in a timely manner. bull Ability to handle sensitive and/or confidential documents and information. bull Able to make independent decisions that conform to business needs and policy. bull Good problem-solving skills with the ability and understanding of when to escalate a problem to a supervisory level. bull Must work well in a team environment. bull Must be able to interact effectively with multi-functional and diverse backgrounds. bull Ability to work in a fast-paced environment. bull Must be self-motivated with positive can-do attitude. Supervision bull Number and titles of direct reports if any: n/a bull Received: Lead Office Services Associate Supervisor Manager Director Job relationships bull Internal: This position works closely with the Office Services team bull External: Clients Job duties *Utilize appropriate logs for all office services work. *Ensure that job tickets are properly filled out before beginning work. *Perform work in office services primarily reprographics mail and intake functions according to established procedures. *Follow procedures to run jobs in proper order. *Communicate with supervisor or client on job or deadline issues. *Meet contracted deadlines for accepting completing and delivering all work. *Troubleshoot basic equipment problems.