Patient Care Coordinator LPN - Home Care

SUMMARY

The Patient Care Coordinator delivers superior customer service while receiving and processing referrals initiated at the customer care center point of entry for Lifetime Care.  Performs all functions that facilitate the efficient processing of referrals and promotes overall patient satisfaction with RRH Health Home Care and Hospice Services.  

STATUS: Full Time        

LOCATION: Rochester, NY       

DEPARTMENT: Home Care Customer Service

SCHEDULE: Monday-Friday Day Shift

        

ATTRIBUTES

• • Graduate of an accredited Licensed Practical Nursing program and valid NYS LPN license with a minimum of 2 years LPN experience required. 2 years home health care LPN experience preferred. 
  • A minimum of 2 years customer service experience required.  
  • Maintains knowledge of insurance and reimbursement guidelines and changes. 
  • Strong communication skills.  Strong decision-making and problem solving skills.  
  • Excellent time management and organizational skills.  

RESPONSIBILITIES

• Screening. Screens all inquiries from referral sources (hospitals, physicians, clinics, patients/family members, etc.) and provides accurate and reliable information regarding the criteria for admission to home health care/hospice services. Responds knowledgeably and professionally to inquiries regarding Lifetime Care Home Health and Hospice services and programs.

• Manage Referrals. Obtains necessary patient specific information at the time of referral to maximize the potential that patient will meet admission criteria. Appropriately and accurately inputs admission data and completes referral and coordinates service requests with a focus on the patients’ care needs and to assure a timely admission to service.

• Billing. Obtains required billing information to process verification and billing authorization and generates physician orders.
  • Understands and utilizes Medicare home care guidelines in establishing home care referrals.

• Manage Calls. Answers calls and obtains pertinent information to quickly and accurately identify and assess caller’s needs and determine action steps to satisfy those needs or to resolve basic types of customer service inquiries.

• Documentation. Collects, documents and provides reports of required data.

Qualifications:

S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.