What are the responsibilities and job description for the Receptionist position at Rock Tops Utah?
Rock Tops Surfaces is a locally owned business dedicated to providing Utah residents with high quality countertops and flooring. Rock Tops Surfaces is seeking a hard-working individual to join our quickly growing team. We are looking to add a part-time or full-time receptionist to work 25-40 hours per week. As a receptionist, you will be responsible for greeting customers, answering phones, and general office tasks.
Responsibilities:
Greeting customers
Answering and directing phone calls
Supporting sales staff with estimates and paperwork
Assisting customers in making stone selections
Maintaining a clean showroom
Process orders via email or phone
Check data accuracy in orders and invoices
Contact clients to obtain missing information or answer questions
Maintain and update walk in customer records
Communicate detailed customer requests internally
Take calls or e-mails from customers and alert Sales Staff of urgent issues
Deal with routine requests from sales staff, such as requests for price quotes or delivery dates
Pass any technical queries from sales representatives or customers to the appropriate departments
Support sales team work more productively and focus on customer account growth
Qualifications:
Excellent verbal and written communication skills
Excellent organizational skills and attention to detail
Excellent time management skills with a proven ability to meet deadlines
Strong support skills, patience and ability to work with customer to find solutions
Ability to prioritize tasks and the desire to ask questions to ensure accuracy
Ability to function well in a high-paced and at times stressful environment
Willing to learn and support a superior customer experience
Rock Tops Surfaces is a quickly growing company that provides opportunities for growth to our employees. We offer amazing benefits including weekends and holidays off, paid holidays after 6 months of employment, flexible hours, paid time off after 1 year of employment, health insurance (including medical, dental, health, vision) after 60 days of employment, and 401k matching.
Job Types: Full-time, Part-time
Pay: $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Work Location: One location