Account Manager

About us

We are seasoned professionals in the industry, and we stand out due to our very high level of customer service. We work every day to do everything we can for our customers because we want them to be constantly reminded why they work with us instead of our competition.

Our culture is very laid back. We relax when things are slow, and we focus and hustle as a team when the work flow is very busy. No dress codes, everyone is approachable, and we have a strict no "assholes" rule. We are all in this together and it is management's mission and responsibility to take care of our team members so that they can take care of our customers.

Our company has recently taken on new partners with the intention of growing the business, improving our service offerings to customers, and to find new inventive ways to leverage technology & processes to improve both employee and customer experiences.

Responsibilities:
This job requires you to communicate with customers and subcontractors in the freight industry, schedule & manage shipments, and follow internal processes for paperwork and accounting. As an account manager, you will be assigned to one or more customers whom you will be the main point of contact. You will be responsible for providing quotes, scheduling shipments, scheduling deliveries, qualify shipping companies per customer needs, onboarding new shipping companies if needed, and providing updates to the customers along the way. All of this will be supported by our proprietary in house tools, assets, and methods and multiple resources which we subscribe to.

The day to day tasks are mostly the same but it is hard to predict when exactly we will be busy. Because of this, the account managers, and often management, will step in and help when one or more of the account managers becomes inundated. We all work together as a unit.

Requirements:

Organizational Skills

• Multi task easily - handling a lot of jobs at once and paperwork, don't let things pile up, stays on top of email
• Basic Tech Savvy
• Microsoft Suite (Excel, Word, Email)
• Some SaaS is a plus

Communication Skills: candidate will need to work with our team efficiently and on occasion speak with clients

• Good on the phone: can keep a calm and respectful demeaner at all times
• Clear communicator with teammates
• Comfortable communicating issues or ideas up to management
• Comfortable asking for help

Experience:

• Experience in team environments/good team working skills: a portion of the work is shared and they need to be able to work with others well
• Logistic industry experience is a plus, especially in freight or distribution

Candidate Personality

• Doesn't get overwhelmed easily
• Doesn't hesitate to ask for help
• Enjoys working in a casual friendly environment, but is able to focus when work gets busy

Education

• Highschool diploma or equivalent required

Nice to Have, But Not Necessarily Required

• College degree
• Freight, trucking, or logistics industry experience
• Account Manager Experience

Note: This job description is intended to provide a general overview of the position and does not encompass all responsibilities and requirements. Additional duties may be assigned as needed.

Job Type: Full-time

Pay: $50,000.00 - $75,000.00 per year

Benefits:

• Health insurance
• Paid time off

Experience level:

• 1 year
• 2 years

Schedule:

• Monday to Friday

Supplemental pay types:

• Biweekly bonus
• Performance bonus

Travel requirement:

• No travel

Work Location: In person

Salary : $50,000 - $75,000