Inside Sales Representative

Essential Duties and Responsibilities

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Duties and responsibilities include the following, other duties may be assigned:

• Make outbound sales calls to assigned territory.
• Answer inbound calls promptly and professionally.
• Meet or exceed outbound call requirements.
• Create and maintain reporting to help maintain and build sales in assigned territory.
• Respond promptly and professionally to all email/task requests.
• Secure and enter orders through phone/fax/email.
• Sell new styles, fill-ins and closeouts, and present promotional offers.  
• Provide callers with accurate information and/or refer their requests to the appropriate department or responsible person.
• Acquire and maintain a working knowledge of product lines.
• Suggest alternate product selections and upgrades as needed.
• Maintain and exceed set dollar sales goal set in place for assigned territory.
• Work with outside sales team to maintain and build assigned territory.
• Send appropriate printed information or follow-up within 24-hours of customer request.
• Document and communicate with management complaints regarding products.
• Work with internal partners to ensure customer expectations are met.

Qualifications

The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Associate's degree (A. A.) or equivalent from two-year College or technical school; or two (2) to four (4) years related experience and/or training; or equivalent combination of education and experience.
• One (1) or two (2) years of sales experience.
• One (1) to two (2) years of call center experience.
• Knowledge of online shopping and general E-commerce user experience.
• Intermediate level of skill in Microsoft applications including Word, Excel, PowerPoint, and Outlook; strong experience using web based service and/or ecommerce tools.
• Strong oral and written communication and telephone skills.
• Good listening skills.
• Ability to read and comprehend simple instructions, short correspondence, and memos. 
• Ability to write simple correspondence. 
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Strong organizational skills with the ability to multitask and demonstrated ability to work in a fast paced environment.
• Ability to work a flexible schedule, including nights and weekends as needed.
• Bi-lingual in Spanish is a plus but not required.