What are the responsibilities and job description for the Assistant Office Leader position at Rodeo Dental & Orthodontics?
We are Rodeo!
Rodeo Dental & Orthodontics is one of the fastest growing, multi-specialty dental groups in the country. Born in the Fort Worth Stockyards in early 2008, the company’s team of 100 award-winning doctors provide a full range of general dentistry, orthodontics, endodontics, oral surgery, and board-certified pediatric dental services in 40 Rodeo locations throughout the states of Arizona, Colorado and Texas.
Assistant Dental Office Manager Career Opportunity:
The Assistant Dental Office Manager is a key team member and contributor in creating an amazing, one-of-a-kind Patient Experience. Successful candidates will work in our world-class lobbies engaging, entertaining, and caring for our patients. This person will assist with leading all non-clinical aspects of the dental practice including operations, staffing, scheduling, patient care, patient satisfaction, health and safety compliance, oral healthcare education, marketing outreach and overall performance of all non-clinical staff.
Bring us your Smile-DNA and BIG personality!
Essential Duties and Responsibilities:
- Champion Rodeo’s High-Performance Culture by ensuring the perfect appointment and patient flow is executed successfully each day.
- Ensure treatment coordination and patient consultations are in line with preferred treatment practices and suggestions.
- Experience in a Treatment Coordinator role, or the ability to learn the Treatment Coordinator role, is required in order to assist current Treatment Coordinators or fulfill the role when needed.
- Maintain team accountability to Rodeo’s policies and procedures
- Evaluate and maximize daily schedule for increased production
- Dedicated focus to Patient Outcomes and Patient Experience
- Foster team collaboration, share information and ideas, and push team to innovate
- Assist with directing the Morning Opportunity Meeting, communicate staff assignments and plans, and motivate team
- Work closely with the team to ensure the appointment board and the status of patients is optimized appropriately
- Identify potential patient escalations and engage the Office Leader, Doctors, Regional, and Corporate resources as required to discuss issues, seek out root causes, and provide solutions to systemic issues
- Build strong relationships with all doctors to facilitate treatment and employee satisfaction
- Ensure all record keeping is 100% accurate at all times.
- Make sure the staff always remains 100% credentialed and certified, while performing their duties
- Optimize dental supply inventories - control costs while ensuring supplies are available to meet treatment requirements
- Coordinate and work closely with HR regarding all hiring, training, counseling, and all other employee relations needs
- Immerse yourself and office personnel in the surrounding community for greatest outreach potential
Qualifications:
- 2 years dental experience is required
- 2 years’ experience in customer service
- 1 years of previous leadership or management experience is preferred
- Excellent time management skills
- Previous dental assisting experience is highly desirable
- Dental practice management software (Open Dental/Dentrix) experience helpful
- Working knowledge of MS Office and/or Google Suite Technologies
- Experience with social media marketing is a plus
- Bilingual (Spanish) is required
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Health savings account
- Paid time off
- Referral program
- Vision insurance
