Dental Office Manager

We are Rodeo!

Rodeo Dental & Orthodontics is one of the fastest growing, multi-specialty dental groups in the country. Born in the Fort Worth Stockyards in early 2008, the company’s team of 100 award-winning doctors provide a full range of general dentistry, orthodontics, endodontics, oral surgery, and board-certified pediatric dental services in 30 Rodeo locations throughout the states of Colorado and Texas.

We are in search of a Dental Office Manager to support our Cypress office in the Houston area. We offer salary plus a performance bonus.

Dental Office Manager Career Opportunity:

The Dental Office Leader is a key member and contributor in creating an amazing, one-of-a-kind Patient Experience. Successful candidates will work in our world-class lobbies engaging, entertaining, and caring for our patients. This person will lead all non-clinical aspects of the dental practice including operations, staffing, scheduling, patient care, patient satisfaction, health and safety compliance, oral healthcare education, marketing outreach and overall performance of all non-clinical staff.

Bring us your Smile-DNA and BIG personality!

Essential Duties and Responsibilities:

• Champion Rodeo’s High-Performance Culture by ensuring the perfect appointment and patient flow is executed successfully each day.
• Ensure treatment coordination and patient consultations are in line with preferred treatment practices and suggestions.
• Experience in a Treatment Coordinator role, or the ability to learn the Treatment Coordinator role, is required in order to assist current Treatment Coordinators or fulfill the role when needed.
• Maintain team accountability to Rodeo’s policies and procedures
• Evaluate and maximize daily schedule for increased production
• Dedicated focus to Patient Outcomes and Patient Experience
• Foster team collaboration, share information and ideas, and push team to innovate
• Direct the Morning Opportunity Meeting, communicate staff assignments and plans, and motivate team
• Work closely with the team to ensure the appointment board and the status of patients is optimized appropriately
• Identify potential patient escalations and engage the Doctors, Regional, and Corporate resources as required to discuss issues, seek out root causes, and provide solutions to systemic issues
• Build strong relationships with all doctors to facilitate treatment and employee satisfaction
• Ensure all record keeping is 100% accurate at all times.
• Make sure the staff always remains 100% credentialed and certified, while performing their duties
• Optimize dental supply inventories - control costs while ensuring supplies are available to meet treatment requirements
• Coordinate and work closely with HR regarding all hiring, training, counseling, and all other employee relations needs
• Immerse yourself and office personnel in the surrounding community for greatest outreach potential

Qualifications:

• 3 years dental experience is required
• 2 years’ experience in customer service
• 5 years of previous leadership or management experience is preferred
• Excellent time management skills
• Previous dental assisting experience is highly desirable
• Dental practice management software (Open Dental/Dentrix) experience helpful
• Working knowledge of MS Office and/or Google Suite Technologies
• Experience with social media marketing is a plus
• Bilingual (Spanish) is required

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Vision insurance