What are the responsibilities and job description for the Ticket Office Intern position at Roger Dean Chevrolet Stadium?
Title: Ticket Office Intern
Department: Ticketing & Sales
Reports Directly To: Ticket Office Manager / Director of Ticketing & Sales
Duties & Responsibilities:
- Sell season, group, mini-plan, and individual tickets for Spring Training 2024 and Minor League 2024 games.
- Acquire a working knowledge of the Tickets.com ProVenue System.
- Assist in the training and supervision of the part-time ticket office staff in all aspects of selling season, group, mini-plan, and individual tickets.
- Assist in the printing of season, group, and mini-plan tickets.
- Answer incoming phone calls and return voicemails.
- Help maintain the ticket office's policies regarding customer service, ticketing issues, and ticket operations.
- Help maintain the accounts database utilizing the Score CRM and Tickets.com ProVenue systems.
- Assist the Ticket Office Manager and Ticket Office Coordinator in leading part-time staff with regard to customer service and day-to-day operations of the ticket office.
- Assist sales department with fulfillment and client servicing for groups and corporate sponsors.
- Calling established leads and generating new leads.
- Game Day duties include preparation of group areas, event detail, administrative tasks, and other duties assigned.
Experience Required:
- Must be willing to work long hours and weekends.
- Must be willing to cooperate and work well with other areas of the organization.
- Must be able to interact and work closely with customers.
- Must be able to pay close attention to details.
- Must have knowledge of Microsoft Excel and Word. Knowledge of Tickets.com ProVenue is helpful.
- Must be willing to complete the internship through its entirety (January 2024 to September 2024).
Salary: Florida State Minimum Wage
Start Date: January 2024 End Date: September 2024
Start Date: January 2024 End Date: September 2024
This job description is intended as a guide to general job responsibilities and is not inclusive of every duty the employee is expected to perform. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
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