What are the responsibilities and job description for the Student Teller (Part-Time) position at Rogue Credit Union?
Department: Member Relations
Reports To: Assistant Branch Manager
Classification: Non-Exempt
Location: Eagle Point High School - Student Branch
About Rogue Credit Union:
Rogue Credit Union was founded in 1956 as a teacher’s credit union and the Student Branch Program keeps us in touch with our roots. This program provides students with valid work experience by providing clear learning objectives and opportunity for future employment.
Rogue Credit Union is a member-owned, not-for-profit financial cooperative headquartered in the Rogue Valley located in beautiful southern Oregon. Providing services to our members in select Oregon and Idaho counties. We strive to make an impact in the communities we serve by living, giving, and supporting local. Our mission is to provide exceptional member experiences that build mutually beneficial relationships to create the most loyal members in the nation. Here at Rogue, we believe in having a culture of happy team members who feel supported, have the chance to grow their careers, and LOVE where they work!
Role:
Upholds the Credit Unions Vision, Mission, and Values by accurately processes financial transactions and providing information to members through various channels such as the lobby, drive-thru window and/or by telephone. Offers friendly, helpful, and confidential assistance to members ensuring an exceptional experience and minimizing wait time. Creates loyal members by delivering Rogue's Service Promises and provides unsurpassed member service to every member every moment.
Essential Functions & Responsibilities:
50% Receives and accurately processes member financial transactions, including but not limited to deposits, withdrawals, loan payments, money orders, transfers, etc., as directed.
10% Responds to member's requests, problems, and complaints and/or directs members to the appropriate person for specific information and assistance. Demonstrates ownership and follow through with all member requests.
10% Collaborates with and assists other departments/branches to maintain unsurpassed service across all areas of the Credit Union.
10% Accurately maintains and balances cash drawer and daily transactions, ATM's, vault, cash/coin vaults, dispensing machines, etc. Fully completes branch-specific opening and closing duties.
10% Collaborates and participates with the high school student branch team and is actively involved in the high school branch tasks and activities.
5% Promotes a culture of deepening member participation by effectively cross-selling credit union products and services to meet the member's needs.
5% Proactively performs other duties as needed or assigned.
Knowledge & Skills:
Applicants will need the following to be considered:
- Resume
- Letters of recommendations (minimum of 2)
- Copy of most recent report card
- Short essay on why you would like to be a part of the program (150 words or less)
Experience: Training will be provided.
Education: Applicants must be a current student at the above listed high school, be in good academic standing with a GPA of at least 2.5 and be going into at least their Sophomore year in order to be eligible.
Interpersonal Skills: Work normally involves contact with people beyond immediate associates generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors) requiring ordinary courtesy in providing assistance and information.
Other Skills: Good communication and listening skills: the ability to manage multiple priorities operate ten-key calculators, must have a good computer, keyboarding, and cash handling skills. Must demonstrate attention to detail and accuracy in their work. Ability to use a ten-key calculator and computer keyboard by touch.
Physical Requirements: Some lifting required (up to 30 pounds), continuous sitting, occasional standing and occasional walking. Finger dexterity while using computer. Occasional talking and hearing in person and on the telephone. Continuous clarity of vision at 20 inches or less and continuous clarity of vision at 20 feet or more.
Work Environment: Normal workday with occasional overtime. Will require working Saturdays and a rotating, flexible schedule. Exposed to potentially hazardous conditions, i.e., robbery.
Disclaimer:
Rogue Credit Union is a drug free workplace and requires a drug screening test within 48 hours of employment offer.
Rogue Credit Union is an Equal Opportunity Employer and makes employment decisions without regard to race, color, national origin, religion, sex, age, disability, veteran status, or any other protected class. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method, please call (541) 622-7295.
This Job Description is not a complete statement of all duties and responsibilities comprising the position.
Schedule: Students will be required to work 2-3 lunch periods per week in the student branch, and an additional 2-3 in branch shifts per week. It is preferred that students will also work Saturday shifts in the branch.
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