What are the responsibilities and job description for the New Home Construction Customer Service Manager position at RogueSearch?
New Home Construction Customer Service Manager
Ocala, FL
A growing homebuilder in Ocala, FL is seeking an experienced New Home Construction Customer Service Manager to join its growing team. The ideal candidate will possess high-volume, national, or regional new home production homebuilding leadership customer service/warranty experience.
Highlights of the New Home Construction Customer Service Manager:
- Strong Capital and Land Position: Excellent financial standing in all segments, and has land secured for future development and construction
- Diversified Construction Company: Several new & existing lines of business to adapt to multiple market preferences
- Competitive Compensation & Growth Potential: Competitive base salary, auto allowance, bonus, plus a full array of benefits, and an opportunity to grow within the organization
What you’ll do as the New Home Construction Customer Service Manager:
- The New Home Construction Service Manager is responsible for supervising the Construction Service/Warranty team that is responsible for new homeowner customer service/warranty. This position will oversee the completion of warranty work, contact with vendors and subcontractors, and new homeowners’ guidance on the maintenance requirements.
Responsibilities of the New Home Construction Customer Service Manager:
- Responsible for the operation and results of the homeowner experience within the division
- Administer quality control/process improvement programs and processes
- Oversee the management of escalated and large warranty issues for closed homes, including insurance/litigation
- Develop training, mentoring, evaluation, and incentive programs for Customer Service team
- Manage and supervise the Customer Service team, coordinating and scheduling the efforts of trade contractor companies to address warranty repairs
- Review architectural plans and actual construction methodologies for identified construction defects
- Create and implement quality control programs
- Lead and develop initiatives to retain and develop talent
- Responsible for recruiting, interviewing, and selecting new hires
- Maintain consistent communication with other departments to provide feedback and updates for the Customer Service team
- Customer advocate for the division; responsible for ensuring other departments are providing the homeowner experience expected
- Coach, mentor, and develop team leaders
- Manage budget/overhead & make improvements as needed
- Track & monitor division customer care metrics, and make necessary adjustments as needed
- Delegate work according to policies and procedure requirements
What you will need as the New Home Construction Customer Service Manager:
- 3 years of customer high-volume new home construction service/warranty and/or construction management experience required
- Associates or Bachelor’s degree preferred; high school diploma or G.E.D. required
- Bilingual (Spanish and English) communication ability preferred, but not required
- Valid Driver’s License
Compensation for the New Home Construction Customer Service Manager:
- Salary plus auto allowance and quarterly performance-based bonuses
- Up to $106,800 total compensation
Job Type: Full-time
Pay: Up to $106,800.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus opportunities
Experience:
- Customer New Home Construction Service/Warranty Leadership: 3 years (Required)
Work Location: In person
