Job Posting for (CSR) Customer Support Representative at Rojas Solutions
Are you looking for a rewarding challenge? We’re seeking a Customer Support Representative to join our reputable team! Our Customer Support Representatives strive to make a difference in the Bakersfield community and are eager to shape the future. Rojas Solutions has the privilege of working with government-funded initiatives that grant access to affordable wireless plans and devices for all. Maintaining connections with friends, family, doctors, and school is essential, and our Customer Support Representatives serve as vital liaisons, bridging the gap between wireless providers and the community. If you’re looking for a meaningful career that’s more than a job, our Customer Support Representative role is for you!
Our Culture:
Energetic Environment: We thrive on positive energy and a can-do attitude which has secured our reputation as a top customer service and outreach firm
Continuous Learning: Our workplace provides an environment that encourages personal and professional growth by offering tailored training programs and ensuring access to experienced mentors
Diversity and Inclusion: We value diversity and create an inclusive atmosphere where every individual’s unique perspective is heard
Team Functions: We regularly organize team events and activities that foster camaraderie and a sense of unity
Passion for Impact: We are deeply passionate about making a meaningful impact in the community we serve and providing top-tier customer service
Customer Support Representative Responsibilities:
Contribute to outreach initiatives and promote enrollment programs to potential customers by directly engaging with members of the community
Support customers by providing information about enrollment prerequisites, processes, and available services
Review and verify customer eligibility based on specific criteria, such as age, income, or enrollment prerequisites
Ensure applications are input into our system correctly and the required supporting materials are provided
Adhere to government compliance protocol and maintain professionalism at all times
Collaborate with the Customer Support Representative team to evaluate the efficiency of enrollment programs and recommend enhancements as needed
Customer Support Representative Qualifications:
High school diploma or equivalent preferred
Previous background in sales, community outreach, or a customer-facing role
Confident in engaging directly with community members and effectively presenting information to potential customers
Passionate about helping others and eager to make a difference in the community
Comfortable working independently or as part of a team
Ability to work in a fast-paced environment
Ability to work a flexible schedule as needed, including evenings and weekends
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
Sign up to receive alerts about other jobs that are on the (CSR) Customer Support Representative career path.
Click the checkbox next to the jobs that you are interested in.
Sign up to receive alerts about other jobs with skills like those required for the (CSR) Customer Support Representative.
Click the checkbox next to the jobs that you are interested in.