HR Operations Manager - APAC

Job Description Rolls-Royce pioneers the power that matter. When we talk about innovation within this business, it’s essential we demonstrate how we do this. We don’t just imagine great possibilities – we push boundaries at every stage and bring our innovative ideas to life through impressive engineering. This is how we create brilliance, which we should sell by letting the facts speak for themselves. We’re the second largest global provider of defense aero-engine products and services globally with 16,000 engines in the service of 160 customers in 100 countries. Our engines power aircraft in every major sector, including transport, combat, patrol, trainers, helicopters and unmanned aerial vehicles. The role of a HR Operations Manager includes to lead the improvement of outsourced services in collaboration with strategic partner to ensure excellent services is delivered with business and stake holders. Act as interface between customer businesses and their key stakeholders and the delivery team. As required, representing service delivery at local business / regional governance level. Manage activities to ensure compliance and adherence to group policies, region/country legislation/requirements, procedures and management of risks. In collaboration with our strategic partner, support a programme of ongoing change and continuous improvement to the Hire to Retire Operations value stream. Key Accountabilities Provide professional and specialist advice to teams within People Services and the Business Resolving complex issues/cases directly with customers and making decisions. Managing customer expectations and working it through to closure. Analyse the trend of issues/cases raised and propose recommended changes either to process and/or policy with the intent of improving efficiency and addressing potential gaps Ensure process compliance and work with Country HR where changes may be required Develop and sustain stakeholder partnerships and provide professional support on all aspects of HR Operations. Key Skills and Experience Detailed knowledge of working with outsourced delivery partners and Excellent knowledge and experience of HR service delivery Proven excellent stakeholder management and communication abilities and Strong project management capability Good understanding of lean process management and continuous improvement methodologies Expertise and knowledge of customer service protocols and technologies in relation to HR service operations We offer excellent development, a competitive salary and exceptional benefits. These include bonus, employee support assistance and employee discounts. Pioneer the performance of the future. Join us and you’ll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for brilliance and innovation. Our People are our Power We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realise their full potential. You can learn more about our global Inclusion strategy here So that you can be your best at work and home, we’ll consider flexible working arrangements for everyone, in any role. Closing Date: 30th November'22 Job Category Human Resources Posting Date 16 Mar 2023; 00:03 Rolls-Royce pioneers cutting-edge technologies that deliver the cleanest, safest and most competitive solutions to our planet’s vital power needs.