Systems Administrator

DESCRIPTION:

PURPOSE OF JOB:

The Systems Administrator is a non-supervisory, individual contributor role responsible for ensuring the stable operation of the in-house computer network.  This includes installing, configuring, maintaining, supporting, and optimizing all network hardware, software, and communication links.  The position is also responsible for analyzing and resolving end-user hardware and software computer issues in a timely and accurate fashion and for providing end user training.

JOB DUTIES:

Acquisition & Deployment

• Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices.
• Interact with vendors and contractors, when necessary, for network services.
• Manage, configure, and maintain Office 365, Exchange Online, and Microsoft Teams.
• Support Microsoft Azure cloud environment.
• Support Nutanix AHV environment.
• Administer monthly patch updates using System Center Configuration Manager (SCCM).
• Provide Level 2 support escalations for help desk.
• Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts.
• Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.
• Administer and maintain end user accounts, permissions, and access rights.
• Monitor and test network performance, providing network performance statistics and reports.
• Provide guidance to junior members of the team.
• Perform occasional inspection of cables in floors and ceilings.
• Manage being on call a maximum of 10 days per month.

General

• Ensure prompt and regular attendance.
• Perform other appropriate duties as may be assigned by Management.
• Travel as business needs may require.

Quality & Continuous Improvement

• Personally commit to quality in all aspects of work.
• Provide “World Class Customer Service” for internal and external customers.
• Participate in and promote the established Quality Improvement Process (QIP) for continuous improvement.
• Participate on teams to research, measure, and correct problems and to strive for process improvement.
• Communicate and exemplify the Company’s Mission Statement, Vision Statement, Values, and Philosophy.
• Attend at least ten (10) credit hours of training each calendar year to continue development of work-related skills.

Full-Time Employee Benefit Options Include:

• Health, Dental, & Vision Insurance
• 401(k) Retirement Savings Plan with Company Match, including Roth option
• Flexible Spending Accounts and/or Health Savings Accounts, including potential for company contributions based on annual health risk assessments
• Life and Accidental Death & Dismemberment Insurance
• Short- and Long-Term Disability Insurance
• Supplemental Voluntary Insurance Policies with options for Critical Illness, Hospital Indemnity, and Accidents
• Paid Time Off for Vacation, Sick, and Holidays
• Employee Assistance Program

This does not necessarily list all responsibilities, duties, requirements, or efforts associated with the job.  While this list is intended to be an accurate reflection of the job, the company reserves the right to review and modify as circumstances or business needs require.

QUALIFICATIONS:

Education:

• High school diploma/equivalent is minimally required.

Experience:

• A university degree in the field of Computer Science or a related Information Technology-based field and/or 3 years of relevant work experience is required.

Other Knowledge, Skills, Abilities & Competencies:

• Certifications in A and Network are highly preferred.
• Azure or other Microsoft Professional Certifications are highly preferred.
• Possess and maintain working knowledge of:  Office 365, Exchange Online, Microsoft Teams, Microsoft Azure cloud, Nutanix AHV, and other business systems.
• Scripting and Automation experience with PowerShell.
• Knowledge and experience with Windows Internet Information Services (IIS).
• Knowledge of security certificates.
• Strong written, oral, and listening communication skills.
• Ability to conduct research into networking issues and products as required.
• Ability to present ideas and concepts in user-friendly language.
• Demonstrate self-motivation, self-direction, and initiative.
• Demonstrate attention to detail.
• Demonstrate analytical and problem-solving capabilities.
• Ability to effectively prioritize and execute tasks in a fast-paced, high-pressure environment.
• Demonstrate strong customer service orientation.
• Prior work experience in a team-oriented, collaborative environment.
• Ability to work comfortably in a seated position for extended periods of time.
• Possesses dexterity of hands and fingers to operate equipment such as computer keyboard, mouse, power tools, and to handle computer components.
• Ability to perform occasional inspection of cables in floors and ceilings.
• Ability to lift and transport moderately heavy objects, such as computers and peripherals.
• Able to work with users at any level within the organization, including executives.
• Must have and continually maintain a valid driver’s license with acceptable driving record.