The role of the Volunteer Coordinator is critical to ensuring that all programs and events have adequate volunteer support to be successful with a focus on great customer service as a top priority. The Volunteer Coordinator identifies gaps, researches best practices, plans and implements strategies to improve the overall volunteer experience at RMHCK, The ability to build and maintain positive, long-term relationships with all volunteers is critical.
Other duties include but are not limited to:
- Recruit, assess skills and interests of new volunteers to match and meet the ongoing needs of the organization.
- Onboard volunteers through a standard orientation and shadowing program.
- Act as a liaison between staff and volunteers to ensure that their mutual experience is positive.
- Recruit and deploy volunteers for major events and special projects.
- Build a positive image and rapport with volunteers and community partners.
- Acknowledge and appreciate volunteers in all words and deeds.
- Be available onsite with regular consistency to communicate frequently and effectively with volunteers.
- Evaluate, strategize, and implement volunteer process improvements.
Volunteer Coordination
- Respond to daily inquiries about volunteer opportunities.
- Coordinate and manage volunteer schedules. In collaboration with Family Services team, identify operational needs and fill volunteer shifts to meet these needs.
- Match volunteer abilities to available opportunities.
- Collaborate with Family Services, Family Support Services, and Facilities staff to identify the volunteer staffing needs to support House activities.
- Recruit volunteers to support Development staff for Special Events.
- Actively engage in daily house operations by working alongside volunteers in tasks to acquire an understanding of tasks being completed. In absence of volunteers, assist family services in necessary tasks to meet daily occupancy needs.
Volunteer Relations:
- Show daily appreciation for volunteers through thank you notes, events, birthday recognition, and anniversary celebrations.
- Provide tour to Love Served Daily volunteer groups and educate them about additional volunteer opportunities.
- In collaboration with Director of Programs and Volunteers, plan and facilitate the annual volunteer appreciation activities and events.
· Attend and participate in professional volunteer webinars and association meetings
Volunteer Development
- Recruit, orient and coach volunteers.
- Address volunteer performance issues.
- In collaboration with Director of Programs and Volunteers, seek to provide personal and professional development opportunities.
- Develop and maintain orientation materials.
Administrative Tasks
- Use volunteer management database (Volgistics) to maintain accurate shift schedules and volunteer records.
- Create and distribute monthly volunteer newsletter.
- Track monthly statistics and prepare reports.
- Provide secondary staff support to the Volunteer Committee.
SKILLS AND QUALIFICATIONS
· Two years of volunteer program management experience.
· A collaborative work style and strong interpersonal skills.
· Excellent written communications skills.
· Solid organizational skills with consistent and reliable follow up.
· Detail-oriented with an ability to prioritize tasks and meet deadlines.
· Ability to work accurately, despite interruptions.
· The ability to utilize technology to facilitate greater results for the organization including Microsoft business applications (Outlook, Excel, Power Point, shared calendars, Word) and database management.
- Self-starter and self-directed. Ability to work independently; manage several projects at a time with high degree of accuracy and attention to detail and the big picture; meet deadlines; operate comfortably in a fast-paced environment; turn strategy and concept into detailed work plan with goals and objectives.
- Strong analytical and problem-solving skills. Proactive and strategic thinker. Identify problems, define central issues, evaluate options, and propose and implement solutions.
· Strong communication, interpersonal, and relationship-building skills to effectively work with a variety of people in one-on-one, small group and large group settings.
· Team player that eagerly collaborates and works well with other staff, board members, volunteers, donors, and RMHCK families.
Job Type: Full-time
Pay: $21.33 - $25.00 per hour
Experience:
- Volunteer Coordination: 2 years (Required)
Work Location: In person
Salary : $21 - $25