Service Writer
Job Posting for Service Writer at Ronnie's Cycle Sales of Bennington
Job Summary:
We are seeking a skilled and customer-oriented Service Writer to join our team. As a Service Writer, you will be responsible for providing exceptional customer service.
Your role will involve coordinating vehicle maintenance and repairs, communicating with customers, and assisting in upselling additional services.
Responsibilities:
- Greet customers and provide them with a positive experience
- Listen to customer concerns and accurately document vehicle issues
- Schedule appointments
- Communicate with technicians to ensure timely completion of repairs
- Provide estimates for repairs and inform customers of any additional recommended services
- Upsell additional services such as tire service, brake repair.
- Maintain accurate records of customer interactions and transactions
- Follow up with customers to ensure satisfaction with completed work
- Resolve any customer complaints or issues in a professional manner
Qualifications:
- Previous experience is desired. Not required .Will train the right candidate.
- Excellent communication skills, both verbal and written
- Ability to multitask and prioritize tasks effectively
- Detail-oriented with strong organizational skills
- Proficient computer skills for data entry and record keeping
- Ability to work in a fast-paced environment while maintaining a high level of professionalism
Please note that all positions at our company are paid positions. We offer competitive compensation based on experience and qualifications.
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Expected hours: 40 – 48 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Day range:
- Monday to Friday
- Weekends as needed
Shift:
- Day shift
Language:
- English (Required)
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Bennington, VT 05201 (Required)
Ability to Relocate:
- Bennington, VT 05201: Relocate before starting work (Required)
Work Location: In person
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