What are the responsibilities and job description for the AV Field Technician position at RoomReady?
AV Field Technician
The AV Field Technician is responsible for the daily activities of Service and Support to one of our customers, this role will be dedicated to supporting this specific client. This position must have a broad level overview of RR’s ongoing support services as well as ground-level knowledge of any challenges or hurdles specific to any support services.
Ideally located in Glen Allen, VA area This role will require up to 50% travel.
About Us
RoomReady is a growing audiovisual technology company that believes technology must improve the meeting room experience, simple is better, and speed matters. All our employees live those beliefs daily through providing an avenue to execute our innovative solutions.
RoomReady has 6 Core Values that we look for in every candidate:
Care Deeply- listen to learn, engage in debate, be civil, do more
Hustle Smart- do and think versus do or think
Use Common Sense-solve problems with simple, practical ideas
Own It-be eager, ask questions, learn from mistakes, do what you say you will do
Help Others- be deliberate about helping others, always do what is right
Stay Grateful- find joy and approach every situation as an opportunity
RoomReady runs on EOS (Entrepreneurial Operating System). All employees at RoomReady are asked to use the simple, practical tools of EOS. This system is creating a more cohesive, functional, and healthy leadership team and is helping our company get better at:
Vision—getting everyone in our organization 100% on the same page with where we’re going, and how we plan to get there
Traction®—instilling focus, discipline, and accountability throughout the company so that everyone executes on that vision—every day
Key Responsibilities
- Attend weekly events meetings to discuss upcoming schedule and tickets
- Receives support calls escalated by Tier 1 and provide remote troubleshooting support to clients.
- Documents all troubleshooting steps performed per support call; escalate to Tier 3, as required.
- Serves as Tier 3, on-site client support upon request
- Provides training for the technical staff to develop and maintain the skills required providing the highest level of support for products that the company promotes.
- Ensures consistent adherence to company-established technical service standards, thereby insuring the highest level of customer satisfaction.
- Provide high-quality, professional service to clients in order to fulfill the client’s needs effectively.
- Monitors completion status of unbilled open support tickets and insure that the Client is communicated with as to the status and the reason for any delays.
- Receives communication of escalated Client problems in a timely and accurate manner and assists with escalated support.
- Completes needed onsite surveys for project or pre-sales engagements
Maintain positive customer interaction throughout every job and perform work with the best interest of RoomReady in mind
As an AV Client Technician the ideal candidate will need:
- Advanced knowledge and experience installing and troubleshooting the installation.
- Must have knowledge of the technical aspects of the video system in which training is being delivered.
- Proficiency in programs as MS Word, Excel, Outlook and CMR.
- Must thrive in a fast-paced environment and effectively handle stressful situations.
- Capable of working independently as well as in a team environment.
- Must be solution-focused, personable, forward-thinking and extremely organized.
- Possess adequate communication, customer service and interpersonal skills to effectively interact with internal and external team members.
- Aptitude and desire to learn new technologies as they are introduced to the Company.
- Highly adaptable to change.
- Ability to present self in a professional manner and positively represent the company image.
Candidate Instructions:
Interested candidates who meet the minimum skills and qualifications as described above should visit RoomReady.com and apply under the careers tab. All applicants must complete an online assessment here: https://portal.cultureindex.com/public/survey/general/7ctTD6GFK7.
It is the policy of RoomReady to afford equal opportunity to all employees and applicants for employment without regard to age, race, religion, color, creed, ancestry, sexual orientation, sex, gender identity, national origin, marital status, veteran status, liability for military service, or any other factor prohibited by applicable federal, state or local law.
Job Type: Full-time
Pay: $22.00 - $36.00 per hour
Salary : $22 - $36
