Chat Support Representative II Salary
How much does a Chat Support Representative II make in the United States? The average Chat Support Representative II salary in the United States is $45,882 as of May 25, 2023, but the range typically falls between $40,513 and $51,024. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
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Job Description for Chat Support Representative II
Chat Support Representative II responds to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets. Being a Chat Support Representative II ensures prompt and proper resolution of customer queries by providing answers, additional information, suggesting products, or escalating/engaging others in the organization to provide a solution according to defined procedures. May require an associate degree. Additionally, Chat Support Representative II typically reports to a supervisor or manager. The Chat Support Representative II works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Chat Support Representative II typically requires 3-5 years of related experience, or may need 2 years experience with additional specialized training and/or certification. (Copyright 2023 Salary.com)... View full job description
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Chat Support Representative II Pay Difference by Location
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| Job Title | Experience | EDUCATION | Salary Compared to This Job |
|---|---|---|---|
| Job Title Chat Support Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
| Job Title Chat Support Representative I | Experience 1 - 3 | EducationAssociates | Salary Compared to This Job |
| Job Title Customer Service Representative II | Experience 1 - 3 | EducationHigh School | Salary Compared to This Job |
| Job Title Sales Support Representative I | Experience 0 - 2 | EducationBachelors | Salary Compared to This Job |
| Job Title Sales Support Representative II | Experience 2 - 4 | EducationBachelors | Salary Compared to This Job |
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Skills associated with Chat Support Representative II: Product Support, Inquiry Research/Response, Service Level Management, Service Operations ...More
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