The salary of a Chat Support Representative II in the United States varies depending on several factors, including experience, location, education level, marketing trend and company sizes.
As of January 01, 2025, the average annual salary for a Chat Support Representative II in the United States is $49,829. According to Salary.com, salaries can range from a low of $38,949 to a high of $60,659, with most professionals earning between $44,134 and $55,497.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $55,497 | $4,625 | $1,067 | $27 |
| Average | $49,829 | $4,152 | $958 | $24 |
| 25th Percentile | $44,134 | $3,678 | $849 | $21 |
An entry-level Chat Support Representative II with less than 1 year of experience earns about $46,232. With 1-2 years of experience, the average salary increases to $48,003. For 2-4 years of experience, the pay typically rises to $52,625. Senior-level professionals with 5-8 years of experience earn around $52,625, and those with over 8 years of experience can expect an average of $52,877.
| Levels | Salary |
|---|---|
| Entry Level Chat Support Representative II | $46,232 |
| Intermediate Level Chat Support Representative II | $48,003 |
| Senior Level Chat Support Representative II | $52,625 |
| Specialist Level Chat Support Representative II | $52,625 |
| Expert Level Chat Support Representative II | $52,877 |
| Entry Level | 7% |
| Mid Level | 4% |
| Senior Level | 6% |
| Top Level | 6% |
| Experienced | 6% |
Salaries in the United States differ widely between states due to factors like cost of living, local economies, and industry presence.
What Am I Worth?
Salaries in the United States can vary greatly between cities due to factors like cost of living, local economies, and industry presence.
As of January 01, 2025, our research reveals a significant shift in Chat Support Representative II compensation over the past six years. For example, the median salary increased from $47,088 in 2023 to approximately $47,148 in 2024. (For a detailed analysis of Chat Support Representative II salary trends, click here.)
Key factors like location, experience, industry demand, and economic growth significantly influence salary variations, making them important to consider.
Salary.com job board provides millions of Chat Support Representative II information for you to search for. Click on search button below to see Chat Support Representative II job openings or enter a new job title here.
Here are companies hiring for Chat Support Representative II and their salaries, click below for more details.
| Core Compensation | ||||
| Core Compensation | Median | % of Total | ||
| Base Salary | $49,829 | 65.6% | ||
| Bonus | $1,566 | 2.1% | ||
| Value of Benefits | ||||
| Core Compensation | Median | % of Total | ||
| Social Security | $3,932 | 5.2% | ||
| 401K/403B | $2,159 | 2.8% | ||
| Disability | $1,028 | 1.4% | ||
| Healthcare | $8,352 | 11.0% | ||
| Pension | $2,775 | 3.7% | ||
| Time Off | $6,325 | 8.3% | ||
| Total Compensation | $75,965 | 100% | ||
| Degree Level | % of user with this level of education |
|---|---|
| No Diploma | 2.5% |
| High School | 26.7% |
| Associates | 15.5% |
| Bachelors | 51.6% |
| Masters | 3.7% |
What Am I Worth?
The average annual salary of Chat Support Representative II is $49,829. In case you are finding an easy salary calculator, the average hourly pay of Chat Support Representative II is $24; the average weekly pay of Chat Support Representative II is $958; the average monthly pay of Chat Support Representative II is $4,152.
A Chat Support Representative II's earning potential can vary widely depending on several factors, including location, industry, experience, education, and the specific employer. According to the latest salary data by Salary.com, a Chat Support Representative II earns the most in San Jose, CA, where the annual salary of a Chat Support Representative II is $62,535.
The highest pay for Chat Support Representative II is $60,659.
The lowest pay for Chat Support Representative II is $38,949.
Chat Support Representative II responds to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets. Being a Chat Support Representative II ensures prompt and proper resolution of customer queries by providing answers, additional information, suggesting products, or escalating/engaging others in the organization to provide a solution according to defined procedures. May require an associate degree. Additionally, Chat Support Representative II typically reports to a supervisor or manager. The Chat Support Representative II works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Chat Support Representative II typically requires 3-5 years of related experience.
Specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Microsoft Office: Microsoft Office is a suite of desktop productivity applications that is designed by Microsoft for business use. You can create documents containing text and images, work with data in spreadsheets and databases, create presentations and posters.
Computer Systems: A computer system is a set of integrated devices that input, output, process, and store data and information. Computer systems are currently built around at least one digital processing device.
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