Occupancy Specialist

Who we are…

Roots Management Group is a manufactured housing community (MHC) investment platform and management company. Roots benefits from having two internal management companies which focus on specific sectors of the MH industry – Vineyards Management Group and Treehouse Communities. Our mission is to help increase the availability of best-in-class housing options people can afford. We accomplish that by acquiring, investing in, and operating manufactured housing communities. We prioritize communication, empowerment, relationships and pride ourselves for continuous growth, working hard, reaching goals, and rewarding our teams.

At Roots, you will be a part of an industry-leading organization where you will be challenged, inspired, rewarded, and transformed. As one of the fastest growing manufactured housing community operators in the country, we value those who take initiative, encourage teamwork, and work smart. Despite our rapid growth, we prioritize maintaining an atmosphere of service in all we do. To continually support our employees, we emphasize respect, teamwork, and sincerity in every interaction. Our focus is cultivating opportunities by understanding needs, creating connections, and empowering individuals.

What we are looking for…

The role of Occupancy Specialist requires high energy, a burning desire to make a real difference in people's lives and a commitment to anticipate and exceed the expectations of our residents and customers. This diverse role combines sales, customer service and marketing to lease manufactured homes and build excellent relationships with guests and residents. The ideal candidate will be proactive in anticipating and exceeding expectations in all areas of the Occupancy Specialist role.

This role will conduct all business in accordance with company policies and procedures. Fair Housing, Americans with Disabilities Act, Fair Credit Reporting and all other laws pertaining to housing.

Responsibilities:

• Successfully sell property's products and services to prospects
• Maintain thorough product knowledge of the property, sister properties and competitors
• Assist manager in developing and implementing effective marketing strategies to increase property traffic and internet leads. Responsible for generating qualified traffic, by way of cold call, direct email, business outreach, locator/realtor solicitation and other lead generation activities necessary
• Excellent phone etiquette (Speaks clearly and concisely)-Convert phone calls to tours, property tours to leases and internet leads to tours and/or leases
• Ensure guest cards are complete, entered into the property management software, and follow up procedures are completed for every prospect
• Ensure office, tour path, vacant homes, amenities and general curb appeal of community is pleasing to all 5 senses and is impeccably clean, if necessary, spot clean to maintain high standards.
• Responsible for generating qualified traffic, by way of cold call, direct email, business outreach, locator/realtor solicitation and other lead generation activities necessary.
• Conduct weekly remote outreach marketing and locator/realtor solicitation to promote Roots Management, establishing a favorable referral relationship.
• Maintain online internet marketing, effectively track traffic and respond to internet leads
• Develop and maintain first class customer service relationships with prospects and residents
• Assist in Planning, organizing, and conducting resident functions as needed and as directed by Property Manager
• Complete market surveys
• Accurately prepare and be thoroughly knowledgeable with all lease-related paperwork, from the application process through move out. This includes processing applications, preparing move in information, lease files, renewal letters and renewal leases, completing brochures, completing move out requests, and any other forms utilized as they relate to leasing and resident relations
• Complete leasing reports as required
• Meet closing and telephone conversions ratio goals

Experience / Knowledge / Proficiencies:

• Proven working experience as leasing agent or other sales
• Working knowledge of real estate law and leasing practices
• Proven track of successful sales record
• Up to date with property market status
• MS Office familiarity
• Excellent communication and negotiation skills
• Persuasive with marketing and sales skills
• Customer service orientation
• Bi-lingual (preferred)

Work Schedule: Wednesday through Sunday 8:00AM - 5:00PM

Compensation: Hourly base plus competitive bonuses and commissions

Additional Information / Benefits:

• Medical, Dental, and Vision insurance plans
• 401(k)
• Short and Long-Term Disability
• Basic Life & Accidental Death Insurance
• Health Spending Accounts (HSA)
• Holiday pay
• Flexible PTO
• Growth Opportunities
• High energy company, a friendly & supportive team environment

Benefits are offered to eligible full-time employees.

To be considered for employment you must be able to pass a pre-employment background check/drug test.

We offer a rewarding and challenging experience with opportunities for career advancement within an environment that supports your professional development and recognizes your achievements. We thank all applicants for their interest.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Ability to commute/relocate:

• Tuscaloosa, AL 35401: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you okay with the following schedule: Wednesday through Sunday 8AM to 5PM?

Experience:

• Home sales: 1 year (Preferred)
• Property leasing: 1 year (Preferred)
• Property management: 1 year (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person