What are the responsibilities and job description for the Sales and Installation Administrator position at Rosenberg Indoor Comfort?
Sales and Installation Administrator
Are you highly skilled at administrating sales and installation processes? Do you thrive in a dynamic and fast-paced environment? If yes, we have an immediate opportunity for you!
Join our team as a Sales and Installation Administrator and become an integral part of our Administrative & Business Operations department. As a Sales and Installation Administrator, you will play a crucial role in ensuring smooth sales and installation operations. You will have the chance to work with a talented and motivated team, learn valuable skills, and enjoy a range of exciting job perks and benefits.
Job Overview:
1. Enter materials used on a completed job into Service Titan
2. Register equipment warranties on the appropriate manufacturer’s websites.
3. Enter all extended warranties online and make sure they are attached to each job via a purchase order.
4. Enter new equipment (model/serial) into system and delete equipment removed from system as well.
5. Keep lead dispositions updated using On Call Air.
6. Debriefing/dispatching install/sales teams and close out calls with job summaries/upcoming times.
7. Make sure all preinstall forms are received from the sales team on a timely basis including communication (text/phone calls) when they are late
8. Set up jobs on the dispatch board for the following day.
9. Confirm all installation jobs and sales appointments have been confirmed for the following workday at end of day.
10. Call customers the morning of the job to let them know when we are on the way.
11. Pull permits as required.
12. In charge of performance pay time sheets.
13. Enter new insulation jobs when techs sell them.
14. Attend and participate in weekly installation meetings as requested.
15. Track/monitor recall/warranty incidents for supervisor
16. Monitor job profitability/reports for supervisor
17. Monitor/track incomplete jobs for supervisor
18. Verify and enter installer labor hours into system
9. Follow-up on unpaid jobs.
10. Update permits and inspections
11. File CPS Rebates
12. Prepare post install TIFFS Treats to customers
13. Respond back to Online Reviews daily.
14. Update Google LSA requests daily.
15. Prepare residential technicians’ sales monthly darts contest.
16. Prepare KPIs and distribute as necessary.
17. Handle Retail financing when a client calls in.
18. Order in Tacos as needed for sales and installation meetings.
19. Work on commercial Agreement Project (Field Ops/Service Titan)
20. Update abandoned calls in service titan
21. Public Relation Calls to Install customers.
22. Assist President in call back marketing calls as needed.
23. Complete Performance Pay time sheets weekly.
21. Perform any other duties assigned to me by my supervisor.
Your Qualifications:
- Previous experience in administration or a related field
- Strong organizational and multitasking skills
- Excellent communication and customer service skills
- Proficient in MS Office and CRM software
- Attention to detail and problem-solving abilities
Benefits:
- Flexible schedule
- Paid time off
- Health, dental, and vision insurance
- Life and disability insurance
- 401k with matching
- Referral program
- Employee discount
- Other supplemental benefits
- Bonus pay
Location: San Antonio
If you are a highly skilled and motivated individual looking for a challenging and rewarding opportunity, apply now and join our team as a Sales and Installation Administrator!
Rosenberg Indoor Comfort is truly a local, family run company. Founded in 2003, we have been dedicated to providing the highest quality services for all our customers in and around San Antonio, TX. Our passion for quality heating, air conditioning and refrigeration services comes from a long history of industry experience. Lee Rosenberg, our Chairman and a Registered Professional Engineer, has been in the heating and air conditioning business since 1974. Betsy Rosenberg started in the business in 1986 and Michael Rosenberg worked in the summer for his parents while he was in high school in the late 80’s, and started in the business full time in 1994. Tom Hull, our Vice President, entered the industry in the early 1980s.
Lee and Betsy Rosenberg ran a successful heating and air conditioning business, Metro-Tech Service Company for sixteen years before selling it to a large consolidator. Our family’s philosophy has always been, and will always be, to provide quality and honest service to all of our clients. We will never take any shortcuts in the work that we provide; ensuring that any service we perform is done right the first time. We enjoy being in the business and work really hard to provide service and products of which we can be proud.
Salary : $51,800 - $65,600