Sales Manager

Job Summary

Target, solicit and cultivate business within the Transient market segment, with efforts directed toward securing Consortia and Negotiated accounts’ production and revenue generation, as well as securing long term and short term Villa reservations.

Essential Duties and Responsibilities – (Key Activities)

• Solicit new and develop existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication.
• Prepare correspondence to customers, internal booking reports and file maintenance.
• Participate in scheduled sales meetings, training and other sales strategy related meetings as required.
• Develop & maintain knowledge of market trends, competition and customers.
• Responsible for conducting pre- and post-opening site inspections, and coordinating, orchestrating and hosting property and area familiarization trips and activities.
• Professionally represent the hotel in community and industry organizations and events.
• Proactively manage, qualify, and solicit all existing and new group accounts in assigned territory.
• Manage the preparation of proposals and contracts for Villas. Responsible for ensuring the closing of the sale, the collection of deposits, and prepayment of assigned accounts.
• Maintain and further develop Sales database in segments. Ensure that accounts are rated according to Rosewood Hotels & Resorts coding system.
• Create offers and sales actions to prospect for low occupancy dates. Develop promotions and sales campaigns for implementation in the Transient market segment.
• Responsible for the Negotiated Accounts RFP season through local agreements and global agreements on such platforms (Lanyon or else)
• Contribute to the annual marketing plans and budget process. Review goals and action plan on a scheduled basis.
• Maintain expenses within the budgeted guidelines.
• Maintain a respectful working relationship with on-property colleagues and facilitate flow of communication.
• Develop new marketing tools/collateral for the Transient market segment. Coordinate and monitor scheduled direct mail efforts.
• Conduct sales calls on key accounts. Organize sales blitzes in assigned territory with Global Sales Office and sister properties. Solicit, organize, and participate in familiarization trips from key client base.
• Represent hotels at appropriate travel industry trade shows and conferences. Identify and participate in appropriate networking channels and action plans to maximize exposure/opportunity for Rosewood Sand Hill.
• Maintain knowledge of all Rosewood Hotels & Resorts to facilitate cross selling. Build relationship with sales counterparts from Global Sales Office and sister hotels to relay leads and requests. Communicate need period dates and respond promptly to all leads.
• Prepare and submit timely monthly reports to Director of Sales & Marketing. Recognize and include communication of market trends and competitive intelligence.
• Attend sales meetings and leadership training sessions as required.
• All other duties as required.
• Position is based on property

Others

• While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.

Required Skills

• Requires good communication skills, both verbal and written.
• Knowledge of all departments of the resort.
• Ability to communicate customer needs and resolve complaints independently.
• Ability to establish, monitor and achieve goals.
• Ability to identify and develop accounts.
• Ability to act independently with minimal or no supervision.
• Must possess computer skills, including, but not limited to, accounting programs, Microsoft Word, Excel, Opera, and Delphi.
• Math skills, as well as budgetary analysis capabilities required.
• Perform job functions with attention to detail, speed and accuracy

• Prioritize, organize and follow-up on all actions
• Be a clear thinker, remaining calm and resolving problems using good judgment
• Follow directions thoroughly
• Understand guest service needs
• Work cohesively with co-workers as part of a team
• Work with minimal supervision
• Maintain confidentiality of guest and client information and pertinent hotel data.

• Strong written and verbal communication skills
• Exceptional interpersonal skills - able to represent the property in the community
• Ability to prioritize and organize work assignments
• Affinity for detail
• Ability to meet deadlines
• Revenue/Yield management skills
• Business acumen

Qualifications

• Bachelor’s Degree or an equivalent combination of international degree in Hotel Management or Marketing and progressive work-related experience.
• Language: Required to speak, read and write English, with fluency in other languages preferred.

Experience

• Minimum of 5 years hotel sales experience – luxury brand preferred
• Hospitality industry experience helpful