What are the responsibilities and job description for the Food and Beverage Supervisor position at Round1?
Are you into video games, bowling, or karaoke? Are you friendly, and outgoing? Do you enjoy being around people and working in a fun environment? Then you’re the kind of person we’d love to hire!
The Food & Beverage (F&B) Supervisor is responsible for managing all F&B operations and delivering excellent customer experience. The F&B Supervisor will forecast, plan and manage all F&B orders, staff, and finance. Their goal is to maximize sales and revenue, customer satisfaction, and employee engagement.
Essential Duties:
- Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards.
- Monitors food preparation methods, portion sizes, and garnishing and presentation of food in order to ensure that food is prepared and presented in an acceptable manner.
- Tests cooked food by tasting and smelling it in order to ensure palatability and flavor conformity.
- Schedules and receives food and beverage deliveries, checking delivery contents in order to verify product quality and quantity.
- Monitors department budgets and payroll records, and reviews financial transactions in order to ensure that expenditures are authorized and budgeted.
- Schedule staff hours and assign duties
- Investigate and resolve customer complaints regarding food quality, service, or accommodations.
- Must have full knowledge of the process for serving alcohol within the premises.
- Preserve excellent levels of internal and external customer service.
- Lead F&B team by attracting, recruiting, training, and appraising talented personnel.
- Provide two-way communication and nurture an ownership environment with an emphasis on motivation and teamwork.
- Completes reviews, and absence reports, supervises staff with time and attendance along with work ethics.
- Comply with all health and safety regulations.
- Report on management regarding sales results and productivity.
- Conducts alcohol and age restriction control by company policies.
- Interact with customers courteously and professionally.
- Provide superior customer service and satisfaction by being constantly visible and readily accessible to our customers.
- Performs all shift duties as required by the Store General Manager
- Additional Duties and Responsibilities are to be performed when directed by the Store General Manager.
Non-Essential Duties:
- Follows Company guidelines for managing confidential information, customer satisfaction, and supervising F&B associates.
- Ensures satisfactory maintenance, appearance, and condition of assigned facilities to comply with security, safety, and environmental codes and ordinances.
- Enforces compliance with all local, state, and federal regulations and company policies pertaining to safety, and loss prevention.
- Opening & closing duties include checking all doors and setting the alarm or disengaging the alarm upon entering.
Qualifications:
F&B Supervisors must possess a strong sense of customer service and interpersonal skills to include high integrity and respect for everyone. The F&B Supervisor must demonstrate solid communication skills, strong critical and analytical thinking skills, and an appreciation for diversity (thought, ethnicity, gender, etc.).
F&B Supervisors must possess a strong sense of customer service and interpersonal skills to include high integrity and respect for everyone. The F&B Supervisor must demonstrate solid communication skills, strong critical and analytical thinking skills, and an appreciation for diversity (thought, ethnicity, gender, etc.).
Please note you must be at least 18 with a High School Diploma or GED to apply.
Open availability, especially nights and weekends, is preferred.
We require staff that handle and serve alcohol be at least 21
Open availability, especially nights and weekends, is preferred.
We require staff that handle and serve alcohol be at least 21
Education and/or Experience:
High School Diploma or two-year related experience; or equivalent combination of education and experience.
High School Diploma or two-year related experience; or equivalent combination of education and experience.
Work Environment:
While performing the duties of this job, the employee regularly works in a bowling center/arcade environment where high levels of noise, dust, and activity can be expected. The noise level in the work environment is usually loud.
While performing the duties of this job, the employee regularly works in a bowling center/arcade environment where high levels of noise, dust, and activity can be expected. The noise level in the work environment is usually loud.
Physical Demands:
While performing the duties of this job, the employee is regularly required to bend, stretch, twist, climb, and have a high level of mobility/flexibility in small spaces. The employee is required to stand and walk for extensive periods without breaks during busy times. In addition, the employee will need to be able to use their hands/fingers to handle feel, and reach with hands and arms. Lifting and/or moving up to 100 lbs with assistance is required.
While performing the duties of this job, the employee is regularly required to bend, stretch, twist, climb, and have a high level of mobility/flexibility in small spaces. The employee is required to stand and walk for extensive periods without breaks during busy times. In addition, the employee will need to be able to use their hands/fingers to handle feel, and reach with hands and arms. Lifting and/or moving up to 100 lbs with assistance is required.
Benefits: Paid Time Off (PTO), Medical, Dental, and 401(K) with company matching
Please submit your resume or complete your application online at www.round1usa.com.
Check out our Facebook (Search: Round1HQ), Instagram (Round1USA), Twitter (@Round1USA), Indeed (Round One Entertainment Inc.), Glassdoor (Round One)
Salary : $21 - $22
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