Business Support Analyst II

Position Summary

The Business Support Analyst II formulates and defines process and reporting scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements. Provides analysis of business and user needs, documents requirements, and revises existing logic as necessary. Participates in process and systems analysis and considers the business implications of the application of technology to the current business environment.

Primary Responsibilities

• Write IT specification documents for software and technology as defined by the business.
• Manage deployment of new technology applications.
• Act as the administrator for 3^rd party applications as permitted by RoundPoint Mortgage.
• Technical lead for key business unit projects and initiatives.
• Understand the needs and requirements of the business.
• Liaison between the business and IT for all projects and initiatives.
• Experience with defining/documenting requirements, managing deployments and handing all aspects of maintenance of CRMs and loan origination systems.
• Deep knowledge and experience in the forward and reverse mortgage industry.
• Define and lead integration projects.
• Defines and documents customer business functions and processes.
• Consults with functional unit management and personnel to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access.
• Acts as a liaison between departmental end-users, technical analysts, information technology analysts, consultants and others in the analysis, design, configuration, testing and maintenance of systems to ensure optimal operational performance.
• Analyzes the feasibility of, and develops requirements for, new systems and enhancements to existing systems; ensures the system design fits the needs of the users.
• Tracks and fully documents changes for functional and business specifications; writes detailed universally understood procedures for permanent records and for use in training.
• Identifies opportunities for improving business processes through information systems and/or non-system driver changes; assists in the preparation of proposals to develop new systems and/or operational changes.
• Conducts change impact analysis to assess the potential implications of changes and documents business rules, functions and requirements.
• Participates in user acceptance testing and testing of new system functionality.
• Provides technical assistance in training, and coaching professional and technical staff.
• Obtains detailed, in-depth and expert knowledge of the assigned business processes and creates requirement documents for development and testing.
• Consistently challenges the IT and business teams to improve all aspects of their processes.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Language Skills: 

• Ability to read and comprehend instructions, correspondence, memos, and work place policies.
• Ability to analyze, interpret general business periodicals, professional journals, procedures and governmental regulations.
• Ability to write professional correspondences.
• Ability to write routine business reports. Ability to speak effectively with other employees and/or customers.
• Ability to present formal information in one-on-one and small group situations to customers, students, parents and/or other employees.
• Ability to present information and respond to questions from groups of administrators, managers, employees, customers and/or the general public.

Mathematical Skills: 

• Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability: 

• Ability to carry out detailed written and/or verbal instructions.
• Ability to solve problems involving concrete variables in standardized situations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.

Required:

• BS/BA or equivalent work experience.
• 5 years of diverse financial services / mortgage banking experience preferred
• Experience with Agile Software Development Lifecycle (SDLC) methodologies, particularly documentation of Use Cases is preferred.
• Business analysis skills are required.
• Ability to interface with all levels of the business to define business and functional requirements.
• Support business and IT teams, including requirements gathering and project management for new development and integration projects with little or no direction.
• Strong communication skills are required.
• Proficiency with Microsoft Office tools.

Desired:

#LI-Remote

RoundPoint’s Employee Value Proposition:

Grow. Make a difference. Have fun along the way.

Our mission is to serve our homeowners and all of their homeownership needs. We do this by embracing challenges, executing with excellence, and fostering a positive work culture that encourages personal and professional growth. We are on the fast track to becoming the premier marketplace for all things home, and the National Mortgage News and Best Companies Group just named us one of 2019's Best Mortgage Companies to Work For! Without a doubt, RoundPointers are what make this company a great place to work!  That’s why we hire individuals who share our core values: Energy, Ethics, Execution, Everyone, and Earn it!

As a RoundPointer, we will empower you to innovate, provide meaningful solutions, set goals and crush them, play hard, and give back to the community!  Our secret sauce is our mantra, All In. All Win. Together, we can achieve great things!

 Physical Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job:

• The employee is regularly required to talk or hear. 
• The employee is required to sit for extended periods of time and is occasionally required to stand and walk. 
• The employee must regularly use hands to finger, handle, or feel objects and is regularly required to reach with hands and arms; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl. 
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. 
• Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. 
• The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present.