What are the responsibilities and job description for the HEDIS Coordinator position at RPO Inc?
Title: Patient Care Advocate (Member Outreach/HEDIS)
Duration: 3 months contract to hire
Target Start Date (based on successful onboarding completion): 05/01/24
Shift: 8:00 AM - 5:00 PM - Monday - Friday
Location: REMOTE - West PA Areas (Member-Facing, Traveling 3 days of the week)
- Erie
- Crawford
- Mercer
- Lawrence
- Beaver
- Allegheny
- Butler
- Washington
- Greene
- Fayette
- Westmoreland
- Somerset
- Bedford
Walk me through the day-to-day responsibilities of this the role and a description of the project:
- Telephonic outreach to members, addressing gaps in care, and barriers to care i.e., transportation, offering in-home test kits for gap closures.
Describe the performance expectations/metrics for this individual and their team:
- 20 unique members per day, 3 calls per member at different times of day, 5 kits requested and returned per month, and 5 PCP appointments scheduled per month. Meeting and exceeding eighty percent (80%) for quality call reviews. Reach rate of 40%, engagement rate of 20% of reached members. Effective utilization of Jaber and Nice Engage.
Tell me about what their first day looks like:
- Outreach members for gaps in care and/or additional training.
What previous job titles or background work will be in this role?
- Health Coach, Care Engagement Specialist, Nursing. HEDIS metrics, Knowledge of Quality Outreach platforms, self-motivation, team player, medical knowledge.
Required Skills/Experience/Education:
- 2 years of RECENT Member-Facing Patient Care Advocate and Motivational interviewing Experience
- Bachelor's Degree in Healthcare, Public Health, Nursing, Psychology, Social Work, Health Administration, or related health field
- Technology skills, Customer service skills and Ability to multi-task
Job Type: Contract
Salary: $30.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Medical specialties:
- Home Health
- Public Health
Schedule:
- 8 hour shift
Education:
- Bachelor's (Required)
Experience:
- Patient Care Outreach: 2 years (Required)
- HEDIS: 2 years (Required)
Ability to Commute:
- Lawrence, PA (Required)
Ability to Relocate:
- Lawrence, PA: Relocate before starting work (Required)
Willingness to travel:
- 75% (Required)
Work Location: On the road
Salary : $30