What are the responsibilities and job description for the Account Manager position at RR Donnelley?
This position serves as the key liaison between clients and packaging prepress production to create a seamless workflow that exceeds customer expectations. Primary responsibilities include: project management, job planning, scheduling and creative problem solving. This position seeks to enrich the customer experience with RRD through service, a positive attitude, a sense of urgency, clear communications and the utmost professionalism in all interactions.
JOB DUTIES AND RESPONSIBILITIES:
- Act as a liaison between clients and packaging prepress production to ensure projects meet scheduling and quality requirements
- Perform order management activity such as communicating job specific information, entering job details into order management software and ensure proper priority is given to each job to meet client expectations
- Apply a broad knowledge of packaging prepress to production workflows
- Apply understanding of customer’s business needs to establish solid customer relationships and facilitate problem-solving
- Establish and promote excellent customer relations through effective and proactive communication and continuous monitoring of customer satisfaction
- Maintain contact with customers and production to advise them of job progress, scheduling concerns and requests for additional information or materials when required
- Coordinate 3D rendering services
- Provide pre-production services
- Generate project estimates and deliver to clients
- Generate billing summary at project completion
- Provide client support for RRD technologies (soft-proofing and digital asset management)
- Use ethical business practices in dealing with customers, employees, vendors, suppliers and the community
- Responsible for customer retention and customer loyalty
- Facilitates the resolution of production-related problems in a timely manner and elevates appropriately when necessary
Required Skills
REQUIRED SKILLS:
- Bachelor degree in discipline related to functional work or role with 3-5 years of relevant work experience OR demonstrated
- Demonstrated knowledge of packaging prepress and print specifications for Litho and Flexo print processes
- Experience working with different packaging substrate types for Litho and Flexo print processes
- Strong project management skills, organizational skills and time-management skills
- Experience with software associated with packaging prepress (Acrobat, Illustrator, Photoshop and Esko)
- Experience with eCommmerce and 3D rendering
- Excellent interpersonal skills and the proven ability to build and maintain strong and effective customer and internal
- Excellent communication skills, both written and verbal, along with the ability to listen for understanding
- Ability to anticipate needs on behalf of the customer not to only serve the customer but increase volume and profitability
- Ability to problem solve, analyze potential solutions and use good sound judgment to make decisions
- Experience in utilizing Continuous Improvement tools to create and track metrics
Required Experience
Bachelor degree in discipline related to functional work or role with 3-5 years of relevant work experience OR demonstrated
The national pay range for this role is $57100- $93100/ year. The pay range may be slightly lower or higher based on the geographic location of the hired employee. The actual pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program. RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, maternity leave, adoption assistance, and employer/partner discounts.
At RRD, our people make a difference every day – in production, working with customers, or behind the scenes in a support role. They know how to manage the job and exceed expectations. Founded in 1846, RRD is a global company that employs over 25,000 people in 40 countries across the globe. For a challenging and rewarding career opportunity with an innovative industry leader, consider starting or continuing your career with RRD!
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Salary : $57,100 - $93,100
